Tata Consultancy Services · 2 days ago
Engineer
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $115K/yr
7+ years expTata Consultancy Services is seeking an Engineer to manage and enhance their iManage Document Management Systems. The role involves engineering, security, and support functions while collaborating with various teams to improve efficiency and drive automation within the iManage platform.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Responsible for the day-to-day engineering, security, design, and escalated daily support functions of the Firm’s iManage Document Management Systems and related applications
Write scripts/code/workflows in appropriate tools to automate the iManage platform with ease
Demonstrate the ability to self-learn applications, SaaS, code, and workflows by the Enterprise Applications Department
Troubleshoot issues to determine root cause while driving to a solution, managing tickets with external vendors and other internal teams with minimal supervision or additional support
Provide level III support escalation for assigned applications. Document processes, knowledge, and all correspondence internally and externally used to resolve incidents and requests in a service management system ensuring a timely resolution for the customer
Follow process, procedure, and policy as defined by the firm for the support of assigned applications/solutions
Administer, maintain, patch, and upgrade applications in a Microsoft Windows / Azure environment
Participate in and enforce enterprise standards, best practices, requirement gathering practices, and documentation standards
Work with the Senior Enterprise Applications Architect to drive use and automations out of the iManage cloud platform to help the Firm increase revenues
Possess a working knowledge of a Document Management Platform and the needed integrations to help the Firm run effectively and efficiently
Work with the Quality Assurance (QA) team and assist with testing efforts as needed. Participate in defining test cases, plans, and scripts for functional end-user testing
Have an understanding of AI Technologies and how they could interact with a DMS and other firm technology systems
Collaborate closely with members of the Global Information Technology Teams to integrate AI systems, document tools, and communication platforms with the iManage cloud platforms, enhancing the firm's collaboration and knowledge-sharing capabilities
Work with project managers and business analysts to understand the scope of requirements and implement solutions that meet the business requirements
Interface with peers and other teams as well as coach lower-level Engineers to successfully support and maintain assigned solutions
Expected to work, interact, and build relationships with other Enterprise Application Engineers and Developers, as well as Enterprise Architects, Project Managers, and Business Analysts to complete projects core to the firm's future vision
Serve as the Lead in implementing enterprise initiatives and complex 3rd party applications with little to no guidance
Demonstrate an aptitude to build working relationships/rapport with end users and business owners
Participate in enterprise-level/team projects and application engineering with little to no guidance, while coaching lower-level Engineers
Participate and manage the requirements gathering process – collect, review, analyze, evaluate, estimate, prioritize, and document business requirements for supported initiatives and enterprise/team projects
Provide technical guidance and coaching/mentoring to lower-level engineers on the team and mentor them as needed
Qualification
Required
7+ years of IT experience
Experience installing and/or upgrading iManage products
Ability to design and build iManage document management systems
Detail oriented with follow through characteristics such as coordinate schedules, realign objectives, bring focus and closure, create a plan, and organize
Ability to work independently, remotely, and as part of a team
Experience writing scripts/code/workflows in appropriate tools to automate the iManage platform
Ability to self-learn applications, SaaS, code, and workflows
Troubleshooting skills to determine root cause and drive to a solution
Experience managing tickets with external vendors and other internal teams
Provide level III support escalation for assigned applications
Document processes, knowledge, and correspondence in a service management system
Follow process, procedure, and policy as defined by the firm
Administer, maintain, patch, and upgrade applications in a Microsoft Windows / Azure environment
Participate in and enforce enterprise standards, best practices, requirement gathering practices, and documentation standards
Working knowledge of a Document Management Platform and needed integrations
Understanding of AI Technologies and their interaction with a DMS and other firm technology systems
Ability to collaborate closely with Global Information Technology Teams
Ability to work with project managers and business analysts to understand requirements
Ability to interface with peers and coach lower-level Engineers
Ability to build relationships with other Enterprise Application Engineers and Developers
Ability to serve as the Lead in implementing enterprise initiatives and complex 3rd party applications
Ability to participate in enterprise-level/team projects and application engineering
Ability to manage the requirements gathering process
Provide technical guidance and coaching/mentoring to lower-level engineers
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
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