Tata Consultancy Services · 2 days ago
IT Support Analyst
Boston, MA
Full-time
Onsite
Mid Level
$110K/yr - $115K/yr
3+ years expTata Consultancy Services is a global leader in IT services and consulting. They are seeking an IT Support Analyst to provide support for LIMS systems in laboratory settings, ensuring smooth operations and compliance with regulatory guidelines.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
3-5 years of experience providing IT support for LIMS systems in a pharmaceutical, biotech, or laboratory setting
Experience with LabVantage LIMS is must
Strong understanding of laboratory processes, sample management, and analytical workflows
Experience with LIMS system configuration, master data updates, and user management
Familiarity with ITIL processes (incident, change, and problem management)
Ability to troubleshoot application issues, system errors, and support ticket resolution
Familiarity with GxP, FDA, and other regulatory guidelines related to laboratory systems
Knowledge of system integration concepts (LIMS to instruments, ELNs, ERP systems)
Strong skills in documenting system processes, configurations, and incident resolution procedures
Excellent communication and collaboration skills, working with both technical and non-technical teams
Qualification
Required
3-5 years of experience providing IT support for LIMS systems in a pharmaceutical, biotech, or laboratory setting
Experience with LabVantage LIMS is must
Strong understanding of laboratory processes, sample management, and analytical workflows
Experience with LIMS system configuration, master data updates, and user management
Familiarity with ITIL processes (incident, change, and problem management)
Ability to troubleshoot application issues, system errors, and support ticket resolution
Familiarity with GxP, FDA, and other regulatory guidelines related to laboratory systems
Knowledge of system integration concepts (LIMS to instruments, ELNs, ERP systems)
Strong skills in documenting system processes, configurations, and incident resolution procedures
Excellent communication and collaboration skills, working with both technical and non-technical teams
BACHELOR OF COMPUTER SCIENCE
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
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