Apply on Employer Site

Stormont Vail Health · 3 weeks ago

Administrative Intern Patient Experience - Talent Acquisition - FT - Day

Topeka, KS

Internship

Onsite

Intern

Stormont Vail Health is committed to providing a hands-on internship experience for students entering their senior year of an accredited bachelor's degree program. The Administrative Intern will support departmental operations through administrative, analytical, and project-based tasks, gaining exposure to hospital workflows and patient services.

Health CareHospitalMedicalMental HealthPrimary and Urgent Care

Responsibilities

The Intern will support departmental operations through administrative, analytical, and project-based tasks

Uphold patient confidentiality and comply with HIPAA regulations

Participate in meetings and contribute to ongoing initiatives

Develops systems within all cost centers to monitor activity, volume, expenditures, and continually compares to budgeted projections

Actively participates in the budget process; responsible for summarizing department needs

Reports changes in a simplified manner in reports to both department directors and hospital fiscal and planning departments

Provides research and analysis of hospital, physician and non-acute aspects of the healthcare market

Maintain the databases used to provide the organization quantitative and qualitative data (Grievance System and the Patient Satisfaction Surveys)

Create and maintain spreadsheets and databases providing analysis and interpretation of data from experience division databases

Responsible for overseeing the Stormont Vail Patient Satisfaction survey process, including HCAHPS and CGCAHPS

Maintains good working relationship with vendors in the development of the survey instruments

Analyzes database results and assures distribution of reports to Operating Committee and Department Directors/Medical Directors on a timely and regular basis

Generate materials for retreats, performs analysis and compiles information regarding the overall experience at Stormont Vail Health

Generate material to provide to providers regarding their practice/patient satisfaction survey results

Provide assistance in conducting medical staff development plans including analyzing physician data

Ability to automate processes to more effectively and efficiently analyze large amounts of data

Development of written reports and frequently make oral presentations of analytic results to stakeholder groups

Communicate with Experience System Director internal and external customers informed on process of projects

Obtains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

Refer to the appropriate department when a possible liability is introduced through the qualitative information (Risk, HIPAA, etc.)

Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health

Performs other duties as assigned

Qualification

Data AnalyticsMicrosoft Office SuiteReport WritingSurvey Tools KnowledgeMedical Staff DevelopmentData VisualizationAnalytical SkillsCommunication SkillsOrganizational SkillsTime Management