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UCLA Health · 3 weeks ago

Senior Program Manager, Supplemental Benefits Vendor Management

Los Angeles, CA

Full-time

Onsite

Senior Level, Lead/Staff

$106K/yr - $234K/yr

8+ years exp

UCLA Health is seeking a Senior Program Manager for Vendor Management & Supplemental Benefits to lead oversight and strategic management of key vendors supporting their Medicare Advantage product line. This role is critical for ensuring the successful delivery of supplemental benefits through vendor performance, compliance, and operational excellence.

Hospital & Health Care

Responsibilities

Oversee multiple complex vendors that support Medicare Advantage supplemental benefits, ensuring delivery against contractual, performance, compliance, and service-level expectations

Manage supplemental benefit vendors end-to-end, driving accountability and continuous improvement across the vendor lifecycle

Partner cross-functionally with internal teams (e.g., Operations, Compliance, Finance, Product, and Clinical) to ensure accurate benefit administration and seamless member experiences

Lead annual supplemental benefit readiness, coordinating interdisciplinary teams to support benefit design, implementation, and operational execution

Support business objectives by monitoring vendor performance against cost, utilization, and quality targets

Contribute to vendor strategy development, including evaluation of market trends and awareness of competitor vendor relationships

Develop and maintain business continuity plans to ensure uninterrupted delivery of supplemental benefits

Identify risks, recommend mitigation strategies, and drive resolution of vendor-related issues

Qualification

Medicare Advantage operationsVendor managementContract negotiationData-driven analysisProject managementRelationship managementCompliance knowledgeCommunication skillsStrategic thinkingOrganizational skills

Required

A Bachelor's degree in business, healthcare administration, or related field, or an equivalent combination of education and experience

Eight or more years in managed care, Medicare Advantage, or health plan operations, including vendor and supplemental benefit management

Deep understanding of Medicare Advantage operations, CMS oversight standards, and supplemental benefit administration

Proven ability to manage multiple, complex supplemental benefits and vendors end-to-end, with strong relationship management and communication skills

Strategic mindset with the ability to evaluate vendor risk, develop alternative sourcing options, and anticipate operational impacts

Strong negotiation and contract interpretation skills

Analytical and data-driven approach to evaluating vendor performance management, utilization, and cost outcomes

Exceptional organizational and project management skills, with the ability to manage competing priorities and meet deadlines in a fast-paced environment

Highly collaborative, with the ability to influence across functions and leadership levels

Advanced knowledge of vendor management best practices, contracting structures, and performance monitoring methods

Able to operate in a fast-paced, start-up environment with evolving priorities

Demonstrates ability to proactively identify risks and mitigation strategies

Applies strategic thinking to vendor selection, evaluation, and benefit optimization

Strong commitment to compliance, ethics, and data privacy standards

Maintains continuous improvement mindset, with a focus on efficiency, innovation, and service excellence

Preferred

A Master's degree

Company

UCLA Health

Glassdoor3.9

For more than half a century, UCLA Health has provided the best in healthcare and the latest in medical technology to the people of Los Angeles and throughout the world.

Founded in 1955

Los Angeles, CA, US

10001+ employees