Apply on Employer Site

MXR Imaging, Inc. · 2 months ago

MRI Field Service Engineer

Manasquan, NJ, USA

Full-time

Onsite

Mid Level

MXR Imaging, Inc. is seeking a dedicated MRI Field Service Engineer to provide on-site support and maintenance for medical imaging equipment. The role involves troubleshooting technical issues, executing service requests, and maintaining customer relationships while ensuring compliance with company policies.

Health CareMedicalRecyclingTraining

Responsibilities

Provide on-demand phone and on-site support as required

Plan, schedule, and execute all required planned maintenance (PM) activities

Accurately and promptly submit required paperwork to accounting/operations

Promote positive customer relationships, including non-service call visits and meetings

Promptly returning and documenting all material not used in the field to MXR Imaging facilities

Work with sales and operations on all customer-specific site and technical issues

Work with customers and sales force to clarify customer requirements and technical issues

Professionally, safely, and accurately perform on-site system installations as well as de-installations

Assist in site planning, sales consultations as needed

Maintain inventory integrity through proper handling, inspection, and warehousing

Supports company-wide initiatives, policies and procedures, including Quality Management System maintenance

Duties and responsibilities are subject to modification to fit the needs of the business as deemed appropriate by the executive management team. Such modifications may occur in writing or verbally

Qualification

Medical Imaging EquipmentTroubleshootingElectrical EngineeringESD TrainingHIPAACustomer SatisfactionCommunication SkillsProblem-Solving Skills

Required

High School Diploma

Must have extensive background in servicing Medical Imaging equipment

Candidate must be willing to be on call, this includes weekends and holidays

Candidate must have a valid U.S. driver's license

Must be willing to travel within the United States

Excellent verbal and written communication skills

Strong interpersonal communication skills; experience in effectively communicating key data

Keen analytic, organizational, and problem-solving skills, which allow for strategic data interpretation

Personal qualities of integrity, credibility, and unwavering commitment

A proactive, hands-on strategic thinker who will be a team player with a positive and supportive attitude

Customer satisfaction

Promptness of response to users' request for support

Accuracy and report quality and meeting deadlines

Solving problems on a first call basis

Maintaining excellent customer relations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel

The employee frequently is required to stand, walk, sit, reach with hands and arms, and talk or hear

The employee is occasionally required to climb or balance, stoop, kneel, and crouch

The employee must occasionally lift and/or move up to 25 lbs

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

ESD Training (ESA and EF)

Cold Stress Training

HIPAA

Heat Stress Training

Departmental Procedures as required to the role

Quality Key Process Indicators and Policy, Good Documentation Practices

Safety awareness initiatives and protocols

Software utilization

Preferred

An Associate Degree in Electrical Engineering or military-trained in electronics, equivalent certified electrical training or equivalent experience on electronic equipment is a PLUS