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Mazda North American Operations · 3 days ago

Engineer II, Quality

Madison, AL

Full-time

Onsite

Mid Level

$74K/yr - $108K/yr

3+ years exp

Mazda North American Operations is seeking an Engineer II in Quality to conduct quality vehicle study investigations and implement countermeasures on product concerns. This role involves collaborating with multiple teams to enhance product quality and support business improvement strategies.

AutomotiveMarketingProduct DesignRetail

Responsibilities

Leads and coordinates with MTM / MNAO key stakeholders on the rework-repair process of vehicles at Logistics Shipping Yard

Leads post-production product quality investigations (platform / system) and provides recommendations for issues which may have complex interdependence and high impact to the department or organization

Analyzes core metrics and reports product quality concerns for customer (VOC) / TSD / Regional impacting issues (NHTSA, eMQF, R1000, C1000, FQIR)

Effectively communicates and follows product/process improvement strategies with MC (Mazda Corporate in Japan) & affiliates (MNAO, MCI, MdMX)

Communicates and administers MC Quality product improvement strategies (8D /14D) and MNAO QA business plans across multiple teams within MNAO (R&D, TSD, PPD, Sales & Service)

Contributes to high impact brand value improvement strategies (Warranty / APEAL / IQS / VDS / CSI / SSI) on current models and future products

Tracks and monitors all KPI metrics on a weekly / monthly basis (EQMF, CCTR, Flash Audit, Warranty, VOC, PPD, TSD) for vehicle programs

Leads weekly comprehensive conferences to review and track product quality concerns with MC and drive countermeasure implementations

Develops and cultivates the “One Mazda” organizational approach with MNAO (R&D,TSD,PPD,CSD)

Promotes cost-effective, value-added administration of product quality containment actions

Endorses necessary customer surveys/clinics to define causes for poor satisfaction

Uses lean and PDCA tools to optimize on-going process efficiency and productivity

Conducts field investigations and reports with platform engineers to determine root cause analysis with MTM-US / MNAO R&D / MC technical affiliates

Proficient in several vehicle technology areas – Body Electrical & HMI, Body (Interior & Exterior), Fuel & Emissions, Chassis, Engine (Mechanical (Gas & Diesel) and Vehicle Manufacturing / Auditing

Assists in CCTR / regulatory investigations and supports reporting functions across internal and external teams

Collaborates, communicates, and assists with technical/engineering issues across internal and external teams

Assists in lead, test and maintain warranty part investigation and distribution of failure samples

Conducts benchmarking as necessary to define segment performance and gauge competitiveness

Develops and maintains engineering measures and quality metrics on assigned platform

Supports platform technical service information for customer / dealer literature (TSB, FAQ, SSG, FFG)

Qualification

Quality AssuranceManufacturing Process AuditRoot Cause AnalysisTechnical Report WritingLean ToolsStatistical Process Control8D Problem SolvingDesign Failure Mode Effects AnalysisBilingual (English/Japanese)Presentation SkillsEffective CommunicationNegotiation SkillsCreative ThinkingStrategic Thinking

Required

Bachelor's Degree in Engineering, Quality Assurance or related field, or equivalent combination of education, training, and work experience

3+ years of experiencing in manufacturing, quality assurance, quality engineering or a quality control field

Proficient in Microsoft Office Suite

Excellent presentation skills

Experience developing and presenting process improvement methods., reason, creative and strategic thinking

Effective communication, both written and verbal

Strong negotiation skills

Experience writing technical reports

Manufacturing process audit experience

Financial and regulatory experience to calculate field campaign or port rework for NHSTA, CARB, EPA

Quality systems audit experience

Training certifications in automotive, field quality, engineering or manufacturing disciplines, or job-related experience

Preferred

Bilingual (English/Japanese) would be highly desired

ASQ CQE/CQA or similar certification is preferred

Automotive experience highly desired

Previous OEM experience highly desired

Corrective and preventive action methods and techniques

Design Failure Mode Effects Analysis (DFMEA)

8D Team problem solving

6 Sigma problem solving

IATF 16949 quality system requirements

the following (or similar): ASE, FMEA, SPC, 8D, APQP, PPAP, CP, supply chain management, Lean, DOE, NHTSA/CARB, ISO, GD&T, Internal Controls & Product Audit, statistical modeling/statistical process control, database and large data analysis skills to support warranty and customer survey analysis/follow-up and use

Company

Mazda North American Operations

Established in Hiroshima, Japan in 1920, Mazda is an international automotive manufacturer, conducting business in nearly 140 countries and regions around the world; known for beloved vehicles including the Mazda CX-5, MX-5 Miata, and others.

Founded in 1920

Irvine, California, USA

501-1000 employees