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Sports Basement · 4 weeks ago

Seasonal Bike Floor Staffer

Santa Rosa - SANTA ROSA, CA 95407

Internship

Onsite

Intern, Entry Level

$18/hr - $20/hr

Sports Basement is a sporting-goods retailer specialized in being a hub for the community. They are looking for an outgoing and self-motivated Seasonal Bike Floor Staffer to provide excellent customer service and assist with day-to-day operations in the store.

ApparelConsumer GoodsE-CommerceFashionLeisureLifestyleRetailSports

Responsibilities

Implement company core values, policies, procedures, and safety measures

Demonstrate the SB value “OK is not OK” in all aspects of your role

Demonstrate good judgment in all situations

Hustle throughout your shift in a fast-paced environment

Remain positive in challenging situations and offer creative solutions to problems

Be an expert in your department/zone to consistently deliver WOW customer service through engagement, uncovering needs, making product and/or service recommendations, and utilizing SB tools (Sale Saver and Affirm)

Proactively improve your skills and product knowledge through SB/vendor training, product use, and participation in those activities

Customers find you approachable and are comfortable coming to you with questions, concerns, or issues

Assist team members with merchandising products and projects including markdowns, retags, signage, and support other zones such as ringing at POS (point of sale) as needed

Work closely with your lead and manager to understand business goals

Maintain effective communication with team members through email and verbal communication

Consistently ensure store signage and displays are accurate, enticing and informative

Remain flexible and adaptable to change as other duties may be assigned depending on the needs of the store

Create an inviting ambiance by maintaining a clean, organized, and safe work environment for customers and staff

Maintain open communication within your zone/department and with staff and customers

Efficiently prioritize and execute daily tasks/goals, projects to achieve organizational goals in a timely manner independently or as a team

Stay up-to-date with all company information and quickly implement department initiatives

Ability to effectively communicate both written and verbally

Is a self-starter and understands how to prioritize daily workload

Qualification

Retail experienceCustomer serviceBasic computer skillsTime managementSportsCommunicationAttention to detailFlexibilityAdaptabilityProblem-solving

Required

Previous retail or industry experience. A desire to grow into a leadership role

Ability to create a WOW experience for every customer

Strong verbal and written communication with customers and staff

Attention to detail

Basic computer skills

Flexibility and adaptability as your role day to day might change

Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift

Maintain a clean and safe work environment

Time management skills and problem-solving skills

Internal Candidates: Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (training available on these software platforms)

Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas)