Blue Cross Blue Shield of Massachusetts · 1 month ago
Customer Financial Management Specialist
Hingham
Full-time
Hybrid
Entry Level
$31.11/hr - $38.02/hr
1+ years expBlue Cross Blue Shield of Massachusetts is focused on transforming healthcare, and they are seeking a Customer Financial Management Specialist to manage financial arrangements and ensure the financial strength of external accounts. The role involves identifying payment trends, providing customer service, and collaborating with various departments to optimize financial processes.
AssociationCommunitiesHealth InsuranceInsuranceMedicalNon Profit
Responsibilities
Effectively manage a comprehensive book of business comprised of varying financial arrangements
Demonstrate accounting skills in completing periodic settlements, processing journal entries and providing billed versus paid audits as required
Perform all aspects of account management: maximize cash flow, minimize bad debt, negotiate payment plans, communication with internal and external customers and brokers
Ability to generate financial reconciliations and relay this information to accounts as appropriate
Ability to take direction on process improvements and departmental projects. Manage multiple priorities simultaneously
Identifying financial trends within their assigned book of accounts
Drive adoption of the electronic bill presentment and payment tool through customer outreach using persuasive measures
Provide excellent customer service related to financial matters for internal and external employer group customers
Compliance with regulatory and contractual obligations (DOI regulations, performance guarantees, etc.) within assigned book of accounts
Dealing with sensitive matters for high profile accounts, Third Party Administrators and brokers
Managing complex financial scenarios (bankruptcies, receiverships, etc.) within their assigned book of accounts while engaging the Legal department to resolve and minimize bad debt
Ability to navigate multiple systems and software quickly in order to provide accurate and time sensitive financial information
Coordinating cross-functional activities
Negotiate account payment installment plans to minimize the potential for account terminations
Assess unique account situations for possible reductions and/or increases in working capital or equalized deposits to ensure cash neutrality
Continuously review book of business to determine when interest assessment should be applied and/or waived
Make recommendations on bad debt reserve estimates and report on overall book of business status
Coordinate discussions with Underwriting to manage Run-out deposits. Influence outcomes based on account trends and established relationships with accounts and brokers
Initiate discussions and make recommendations regarding account cancellations due to non-payment and possible reinstatements
Participate in process improvement/efficiency projects
Negotiate financial plans and influence payment remittance timing
Train and mentor new associates and peers
Educate internal areas on the available financial arrangements, payment options and business policies
Assist sales counterparts in providing recommendations on appropriate financial arrangements and bill presentment methodology for new and retention business
Qualification
Required
Experience with financial analysis, trend reporting, accounting, collection and negotiation skills
Excellent verbal, written, and presentation skills
Excellent time management and organizational skills
Knowledge of BCBSMA financial arrangements and billing systems a plus
Personal commitment to quality customer service and teamwork
Bachelor's Degree (preferably in a business-related field)
1-2 years experience in a financial area
Mastery of at least 3 of the following: Oracle, Excel, Word, Nuance, Salesforce, PowerPoint, Check Blue, AMS, Adobe Sign, Cisco Unified Intelligence, Teams, Verint, SharePoint, ASP Webs app, Benefits Focus E-Bill
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
A suite of well-being benefits to eligible employees
Company
Blue Cross Blue Shield of Massachusetts
Blue Cross Blue Shield of Massachusetts is a state licensed private health insurance company
1001-5000 employees
H1B Sponsorship
Blue Cross Blue Shield of Massachusetts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (21)
2023 (8)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Sarah Iselin
President and Chief Executive Officer
Sophie Clarke
Chief Strategy Officer
Recent News
2025-12-09
2025-11-24
Boston Globe
2025-11-14
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