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AAA Northeast · 3 weeks ago

Technical Trainer - Automotive (55174)

New York, NY

Full-time

Onsite

Mid Level

$70K/yr - $80K/yr

3+ years exp

AAA Northeast is a top-rated employer committed to serving its members and community. The Technical Trainer will design and deliver technical training programs for roadside assistance drivers and staff, while building relationships with management to identify training needs.

Responsibilities

Facilitates training programs emphasizing technical skills, applications, vendor and product information, AAA quality standards and Five Diamond Member experience culture. Delivers training utilizing a variety of training techniques. Ensures trainees comprehend the complexity and depth of related information. Facilitates training programs in a variety of settings including formal classroom settings, various locations, regional training centers, distance learning and one-on-one training sessions. Training programs may be conducted after business hours. Depending on business line training may delivered to non-employees. Trainings may take place indoors and outdoors settings in all weather conditions

Builds & maintains professional relationships with AAA partners and vendors, maintains high level of topical expertise and knowledge of all product offerings, industry trends, department policies and procedures. Participates in department meetings to communicate proactively the status of training initiatives, ideas, and concepts and to gather feedback from the management staff. Provides constructive coaching throughout training and nesting to help learners refine and enhance their technical and professional skills toward established standards

Develops and adjust training programs geared toward the depth of knowledge required by the trainees’ position and prior skills. Working with the Safety Manager, supports the establishment of a safety culture by incorporating safe working practices and OSHA requirements in all training programs

Keep abreast of industry trends by attending related seminars and courses, and maintaining industry certifications. Represents the department and organization at Club, community and industry functions

Works closely with the business line in identifying performance gaps recommends learning solutions

Qualification

ASE CertificationAuto Repair ExperienceFacilitating Training CoursesWreckmaster CertificationFleet Operations ExperienceCoaching SkillsSafety AwarenessCommunication SkillsRelationship Building

Required

Associates Degree/Trade School certificate or 3-6+ years of additional auto repair / road service / towing or fleet operations experience

Current ASE General, Electrical or Engine Repair certification (G1, A1 & A6)

Willingness to learn how to operate tow vehicles

Candidate must successfully pass a Driver's License Check

Obtain a 6 month minimum DOT Medical Certificate during pre-employment phase

3+ years of auto repair or fleet operations experience

3+ years of facilitating live courses in-person and virtual environment

Preferred

Wreckmaster Certification Level 2/3 preferred, or ability to obtain within twelve months of employment

Benefits

Paid Time Off: 3 weeks of vacation, 12 holidays and 8 sick days annually

Health Coverage: Medical, Dental, and vision insurance with AAA Northeast covering up to 88% of the plan

Retirement: 401(k) plan with a 6% company match

Free AAA membership, insurance discounts, travel commission match, and a paid volunteer day off each year!

Tuition Reimbursement: Financial support for continuing education

Ample opportunities for advancement

Company

AAA Northeast

With a legacy deeply etched in over a century of dedicated service, AAA Northeast delivers legendary services and trusted advice, allowing members and their families to enjoy the peace of mind that membership provides.

Founded in 1900

Providence, RI, US

1001-5000 employees