ServiceNow · 4 days ago
Senior Manager, Outbound Product Management
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$188K/yr - $328K/yr
10+ years expServiceNow is a global market leader in innovative AI-enhanced technology, providing solutions to over 8,100 customers. The Senior Manager of Outbound Product Management will lead a team focused on driving platform adoption and customer success through strategic engagements, collaborating with various internal teams to enhance customer experiences.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead and manage a team of seasoned Principal Product Managers responsible for strategic customer interactions, workshops, webinars, and feedback sessions
Drive cross-role training initiatives to equip the team with operational insights and Now Assist advisory knowledge
Coordinate joint engagement planning with peer organizations to ensure a seamless customer experience from pre-sales to post-GA
Standardize and oversee the collection and sharing of customer insights to inform product strategy and roadmap
Develop and maintain shared enablement assets, including adoption toolkits and best practice documentation
Qualification
Required
10+ years in product management, customer success, or related experience
Proven experience managing customer-facing teams in enterprise software or platform environments
Deep understanding of the Now Platform and ServiceNow solutions, especially Now Assist
Strong leadership and organizational skills with a track record of scaling teams and driving cross-functional collaboration
Excellent communication and storytelling abilities, with a focus on strategic messaging and customer impact
Comfortable operating in a fast-paced, dynamic environment with a 'win as a team' mindset
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
This role requires a presence in the New York office
Benefits
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Crowdfund Insider
2026-01-17
2026-01-16
Company data provided by crunchbase