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Fontainebleau Las Vegas · 1 day ago

Slot Player Development Director

Las Vegas, NV

Full-time

Onsite

Director/Executive

$125K/yr - $140K/yr

6+ years exp

Fontainebleau Las Vegas is a premier hospitality company, and they are seeking a Director of Player Development - Slots. This role is responsible for managing strategies to attract and retain high-value players, enhancing their gaming experience through exceptional service and personalized engagement.

Hospitality

Responsibilities

Execute player development strategies aligned with the overall marketing and business objectives

Identify target market segments and implement customized programs to attract and retain high-value players

Utilize customer data, analytics, and industry trends to drive decision-making and optimize player development initiatives

Build and maintain strong relationships with existing and potential high-value players

Personally interact with players to understand their preferences, needs, and expectations

Foster long-term loyalty by providing exceptional guest service and resolving player issues or concerns promptly

Leverage the VIP program to reward and recognize loyal players

Collaborate with various departments, such as hospitality, food and beverage, and entertainment, to enhance the overall player experience

Participate in special events, tournaments, and entertainment experiences to attract and engage players

Collaborate with the marketing team to implement compelling promotions and campaigns targeting high-value players

Monitor, analyze, and report on player development initiatives, including player acquisition, retention, and revenue metrics

Utilize data and insights to identify areas for improvement and make data-driven recommendations to optimize player development strategies

Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Qualification

Player development experienceCasino marketing strategiesCustomer relationship managementData analysis skillsFinancial management skillsCRM software proficiencyLeadership skillsCustomer service skillsPlanning skillsEthical work environmentCross-cultural experienceLanguage proficiencyInterpersonal skillsCommunication skillsRelationship-building skillsFlexibility

Required

Must be at least 21 years of age

Bachelor's degree in Marketing, Hospitality, Business Administration, or a related field and/or equivalent work experience

Six (6) years of experience in player development, customer relationship management, or a similar role within the casino or hospitality industry

In-depth knowledge of casino marketing strategies and player segmentation

Strong understanding of player behavior and preferences

Excellent interpersonal and communication skills

Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams

Proven ability to build and maintain relationships with high-value players

Analytical mindset with the ability to use data to drive decision-making

Strong leadership and team management skills

Proficient in using customer relationship management (CRM) software and other relevant marketing tools

Flexibility to work evenings, weekends, and holidays as required by the industry

Must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic

Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures

Excellent relationship-building and customer service skills

Ability to clearly present information through the spoken or written word; speak with customers or employees, listen effectively

Ability to demonstrate a high level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs

Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity

Must present a professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image

Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience

Strong financial management skills, including experience with budgeting, forecasting, and financial analysis

Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed

Must be willing and able to work a flexible schedule to include holidays, nights, and weekends

Ability to work in a fast-paced, busy, and somewhat stressful environment