Senior Customer Service Representative jobs in United States
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Wesco · 1 day ago

Senior Customer Service Representative

positionKent, WA
timeFull-time
remoteOnsite
senioritySenior Level
money$30.61/hr - $38.27/hr
date5+ years exp

Wesco is a leading provider of business-to-business distribution, logistics services, and supply chain solutions. They are seeking a Senior Customer Service Representative to respond to customer inquiries, resolve complex requests, and maintain customer satisfaction through effective communication and problem resolution.

CommercialElectronicsManufacturing
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H1B Sponsor Likelynote
Hiring Manager
Hayley Doak
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Responsibilities

Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty
Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments
Mentor and give direction to team members and provide training on best practices
Process payments for cash account customers
Research and resolve customer problems, acting as the customer liaison between other departments when necessary
Back-up support to sales counter with walk in and telephone inquiries

Qualification

Customer service experienceTime management skillsInterpersonal skillsCommunication skillsAttention to detailProficient in MS WordProficient in MS ExcelProficient in emailWork under pressure

Required

High School Degree or Equivalent required
5+ years of relevant experience
Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times
Proficient computer skills including familiarity with MS Word, Excel, and e-mail

Preferred

Associates' Degree (U.S.)/College Diploma (Canada)

Benefits

Paid time off
Medical
Dental
Vision coverage
Retirement savings plans

Company

Wesco

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Glassdoor3.7
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At Wesco, we believe life should run smoothly.
dateFounded in 1922
location
Pittsburgh, Pennsylvania, USA
people-size10001+ employees
web-link
http://www.wesco.com/

H1B Sponsorship

Wesco has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (4)
2023 (19)
2022 (14)
2021 (4)
2020 (4)

Funding

Current Stage
Public Company
Total Funding
$2.53B
2025-02-25Post Ipo Debt· $800M
2024-02-26Post Ipo Debt· $1.73B
1999-05-12IPO

Leadership Team

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John Engel
Chairman, CEO and President
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David Schulz
Executive Vice President and Chief Financial Officer
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Recent News

Research and Markets
Europe Maintenance, Repair, and Operations (MRO) Market Report 2025-2034, Competitive Analysis of Adolf Wurth, Airgas, WESCO, Sonepar, and W.W. Grainger
2025-11-07
Digital Commerce 360
AI data center boom, digital sales drive Wesco Q3 revenue growth
2025-11-01
PR Newswire
Wesco International Reports Third Quarter 2025 Results
2025-10-31
Company data provided by crunchbase