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Ensemble Health Partners · 3 hours ago

Financial Counselor

Decatur, IL

Full-time

Onsite

Entry Level

$18.65/hr - $19.90/hr

1+ years exp

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Inpatient Financial Counseling Specialist is responsible for benefit education, verification, and collection of patient liabilities while ensuring compliance with regulations.

Health CareHospitality

Responsibilities

Responsible for the assessment and collection of patient liabilities. These collections include copays, deductibles, co-insurance and balances after financial assistance. This individual is tasked with assessing patient insurance and financial information to determine liability

Works various patient access, insurance eligibility, follow-up reports as assigned

Assists in facilitating daily inhouse call reviews to include all needed parties to validate that patients have a valid payor source with authorization on the account for the current stay

Completion of pre-registration and registration tasks including, but not limited to, the registration of patients at the time of service, or prior to the date of service while attempting to collect the patient’s financial liability

Monitors missed collection opportunities for potential process improvements and follow-up. Must make at least 3 attempts each day to visit a patient's room if the patient is otherwise preoccupied in previous attempts

Notes all accounts with a patient liability daily

Makes follow-up phone calls to patients that are unable to make payment while in-house

Sends letters to patients' addresses post-discharge detailing an estimated liability as well as options to pay

Works with patients to sign consent to treat, observation, Important Message from Medicare, and other registration-related forms if applicable

Assists eligibility specialists in the verification of insurance information, Medicaid and charity processing, and other tasks as needed

Runs a daily census to determine patients with potential eligibility

Assists in the collection and organization of outpatient orders as they relate to future and current dates of service, utilizing queues built within various Revenue Cycle systems