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D.R. Horton · 4 days ago

Region Online Sales Manager

Murrells Inlet, SC

Full-time

Hybrid

Mid, Senior Level

5+ years exp

D.R. Horton, Inc. is the largest homebuilder in the U.S. and is currently looking for a Region Online Sales Manager to oversee the region’s Online Sales Concierges. The role includes managing the OSC Team, developing lead generation capabilities, and converting online leads to onsite traffic/sales.

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Responsibilities

Manage OSCs that support the divisions in the region

Support the Division Vice President of Sales and Sales Managers with hiring, training and managing day-to-day operations of the OSC Team

Oversee and direct the workflow of the OSC Team

Develop new lead generation capabilities to increase OSC leads

Educate OSC Team members in available communities, product, amenities and other features

Ensure team members have current knowledge of all internal policies and procedures

Create, update and roll out OSC processes

Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities

Convert qualified leads into office appointments with onsite Sales Representatives

Provide weekly reports to region management regarding online traffic and scheduled appointments

Manage additional reporting, analytics and insight on performance

Shop division OSCs to evaluate performance

Participate in region/division marketing meetings to maintain current knowledge of potential and future sales opportunities

Maintain up-to-date knowledge with trends in the homebuilding industry

Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Ability to travel

Qualification

Customer Relationship ManagementLead generationSales managementCustomer serviceMS Office proficiencyMulti-taskingInterpersonal skillsWritten communicationVerbal communicationAttention to detail

Required

Associate degree from a two-year college or technical school

Five years of related experience and/or training

Strong customer service skills

Possess exceptional interpersonal, written and verbal communication skills

Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications

Proficiency with MS Office and email

Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision

The noise level is generally moderate