Brainlab · 1 month ago
Biomedical Engineer (Support Specialist)
New York, NY
Contract
Onsite
Mid LevelBrainlab is an industry leader in digital surgery, radiotherapy, and integrated operating rooms, dedicated to transforming healthcare. The Biomedical Engineer (Support Specialist) will manage installations, repairs, and maintenance of Brainlab products, ensuring successful utilization and customer satisfaction.
Health CareMedical DeviceSoftware
Responsibilities
Manage process and handle complex installations, repairs, and preventive maintenance to ensure the successful utilization of Brainlab products
Manage and resolve product issues through independent troubleshooting and utilization of engineering expertise
Identify and communicate service-related trends based on end user experiences and system utilization as a means towards product improvement
Act as key escalation point for technical regional onsite issues
Drive continuous technical skill development to improve Customer Support related KPI’s (e.g. equipment uptime, system issue resolution, and customer satisfaction)
Collaborate and strategize with Product Support team to provide regular content for team calls/meetings (e.g. provide technical knowledge transfer, share best practices, unique system issue cases, etc.)
Manage communication process with customers, including by providing timely updates before, during, and after installations/upgrades, repairs & other service-related events
Collaborate and strategize with Regional Support Manager to plan, organize, and implement all assigned service tasks within the region
Maintain a professional demeanor during all interactions, both internal and external to Brainlab
Teach end users and staff the process for the proper use of Brainlab equipment
Manage the process for teaching customers on the services offered by Brainlab (e.g. during warranty, service contract period, and while under Time & Material)
Keep abreast of developments regarding Brainlab and competitive products and services
Successfully complete company and product trainings as needed to maintain required certifications
Complete service documentation in a timely fashion in order to meet regulatory compliance
Review, evaluate, and update Salesforce documentation for the region
Manage and implement other special projects as requested by management (e.g. regional product launches)
Ability to travel 75%+
Qualification
Required
B.S. in Biomedical Engineering, Electrical Engineering, Mechanical Engineering or IT Technology required
Must be a self-starter, working without close supervision and be able to successfully manage service activities in assigned territory
Demonstrated engineering experience with medical devices
Computer expertise, familiarity, and demonstrated expertise with hardware troubleshooting
Able to apply critical thinking and perform analysis successfully under challenging conditions in a clinical environment
Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters
Excellent organization and time management skills, and the ability to manage many work streams simultaneously
Excellent written and oral communication skills
Professional and confident demeanor
Works well in a team environment and individually
Proactively approaches his/her contribution to the organization
Demonstrates leadership abilities
High comfort level with software and technology in general
Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.' Depth perception is critical
Must be able to lift 50 pounds and work on ladders
Ability to travel 75%+
Preferred
Knowledge of medical linear accelerator or microwave RF systems and computer networks
Robotics and/or electro-mechanical systems service experience
Benefits
Medical
Dental
Life
LTD
STD
Matching 401k benefits
Company
Brainlab
BrainLAB provides truly innovative software.
Founded in 1989
1001-5000 employees
H1B Sponsorship
Brainlab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (7)
2023 (11)
2022 (5)
2021 (16)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$7.3MKey Investors
EMH PartnersIntel Capital
2018-09-17Private Equity
2006-10-29Series Unknown· $7.3M
Leadership Team
Stefan Vilsmeier
President & CEO
Recent News
Research and Markets
2025-10-22
Company data provided by crunchbase