Brainlab · 2 weeks ago
Biomedical Engineer (Application Consultant)
Syracuse, NY
Full-time
Onsite
Entry Level
$70K/yr - $90K/yr
1+ years expBrainlab is an industry leader in digital surgery, radiotherapy, and integrated operating rooms, serving over 6,000 hospitals worldwide. They are seeking a Biomedical Engineer (Application Consultant) to provide on-site consulting and technical support to physicians and operating room personnel, ensuring the efficiency of Image Guided Surgery (IGS) products and services.
Health CareMedical DeviceSoftware
Responsibilities
Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Image Guided Surgery (IGS) efficiency and usage
Analyze and resolve regional system issues through detailed analysis and utilization of critical thinking via technical training & documentation
Act as regional escalation point and escalate issues in a timely manner
Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services
Utilize expertise and customer’s feedback to provide plans to improve the quality improvement process
Act as primary customer liaison, maintaining and managing site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc
Collaborate and strategize with the Account Managers in your region, evaluating customer situations, open sales projects, and identifying and referring sales leads
Leverage technical expertise to distribute knowledge throughout the team
Manage knowledge transfer of new developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
Promote Brainlab Support best practices and identify & rectify knowledge gaps within the team
Promote IGS products and services to surgeons at trade shows, including the development of reference sites
Report and document complaints per Complaint Handling Standard Operating Procedure (SOP)
Qualification
Required
B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing or equivalent experience
Self-motivated, detail oriented and a proven history of ability to make independent decisions
Preferred
1-3 years minimum of experience in a technical support role for a healthcare company or provider preferred
1-2 years minimum customer service experience preferred
Knowledge of surgical procedures, anatomy and medical terminology preferred
Proficient in the use of PC software applications including Microsoft Office
Benefits
Medical
Dental
Life
LTD
STD
Matching 401k benefits
Company
Brainlab
BrainLAB provides truly innovative software.
1001-5000 employees
H1B Sponsorship
Brainlab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (7)
2023 (11)
2022 (5)
2021 (16)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$7.3MKey Investors
EMH PartnersIntel Capital
2018-09-17Private Equity
2006-10-29Series Unknown· $7.3M
Leadership Team
Stefan Vilsmeier
President & CEO
Recent News
Research and Markets
2025-10-22
Company data provided by crunchbase