American Express · 1 month ago
Manager-Compliance -Quality Control Review
Phoenix, Arizona, United States
Full-time
Hybrid
Mid, Senior Level
$89K/yr - $150K/yr
3+ years expAmerican Express is a company with a rich history of innovation and a commitment to its customers. The Manager GFCSU Quality Control Review position involves leading a team of Quality Control analysts to ensure compliance with financial crime regulations and enhance quality control processes across the organization.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Lead, coach, and develop a team of Quality Control Analysts. Guide them in conducting Financial Crime Compliance processes (AML, EDD, Screening) AML quality control reviews for processes managed by GFCSU and USIU (AML, EDD, Screening)
Ensure evaluations of alert investigations are conducted in line with established regulatory and procedural requirements. Provide clear feedback to the appropriate teams based on findings
Ensure the consistency of feedback provided by Quality Control reviewers and that it is aligned with the methodology and criteria of the Quality Assurance Program
Oversee the planning, execution and reporting of quality control testing in conformance with professional and department standards
Identify trends procedural adherence and report back to GFCSU and USIU leadership
Monitor and maintain portfolio of quality control analytics to assess and communicate results
Present quality control program objectives, scope, and results to senior management, clearly articulating the potential impact of control gaps in a highly professional and proficient manner
Manage initiatives to expand and enhance quality control review processes and technology
Undertake the identification of error trends and collaborate with impacted teams for remediation and track them to closure
Qualification
Required
Demonstrated people/process leadership skills with ability to foster and coach colleagues. Proven ability to lead team members in a way that encourages, develops, and delivers results
3+ years of work experience in a financial services or payment institution in any of the following areas: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement
Demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations
Aptitude for working with data, interpreting results and analytic best practices
Ability to communicate analysis, issues, results and recommendations with transparency
Preferred
Ability to influence, gain support, and resolve conflict
Experience with Microsoft Office, including Word, Excel, and PowerPoint
Ability to handle sensitive information in a confidential and professional manner
Excellent time-management skills and demonstrated ability to balance competing priorities in a deadline-driven environment
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
San Gabriel Valley Tribune
2026-01-17
2026-01-16
Company data provided by crunchbase