Sidetrade · 2 weeks ago
Customer Success Manager - Credit & Collections Management
United States
Full-time
Remote
Senior Level
7+ years expSidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. The Customer Success Manager will be responsible for managing a portfolio of enterprise clients, driving adoption and outcomes to ensure renewals, expansion, and advocacy.
Artificial Intelligence (AI)Enterprise SoftwarePredictive AnalyticsSaaSSoftware
Responsibilities
Be the main point of contact between the company and a set of named enterprise accounts
Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops
Qualification
Required
7+ years of experience as a Credit / Risk / Collections Manager in large organizations
Ability to manage a portfolio of enterprise clients with projects running simultaneously
Strong client facing skills
Excellent time management skills
Excellent presentation skills, both verbal and written communication
Good knowledge of Receivables Management technology
Success working in a fast-paced environment with a rapidly growing company
Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field
Open to some travel to meet with customers
Company
Sidetrade
Sidetrade’s AI-powered Order-to-Cash Platform helps companies improve revenue, grow profitability and optimize working capital
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$7.57MKey Investors
Idinvest PartnersAccess2net
2013-12-01Post Ipo Equity
2005-07-07Post Ipo Equity· $6M
2005-07-07IPO
Leadership Team
Olivier Novasque
Founder and CEO
Mark Sheldon
Group CTO
Recent News
2025-10-27
Company data provided by crunchbase