Capital One · 3 months ago
Content Writer, Senior Associate | C&O Associate Insight and Media Team
Richmond, VA
Full-time
Onsite
Mid, Senior Level
$86K/yr - $98K/yr
3+ years expCapital One is a leading financial institution focused on making banking easy and accessible. The Sr. Content Writer will be responsible for crafting effective communications that enhance the experience of Ambassadors and associates, ensuring clear and engaging messaging that supports bank operations and customer interactions.
BankingCredit CardsFinanceFinancial Services
No H1B
Responsibilities
Executing operational communications processes to ensure well-managed, high-quality, on-brand content:
Writing operational procedures, communications, intranet articles/stories and/or video content to support various projects and initiatives in accordance with our brand and style guidelines for review by senior copywriters
Partnering with project clients, intent owners, Legal, Risk, and Compliance to reach desired outcomes by clarifying needs and providing apt solutions
Participating in the on-call schedule to provide urgent communication support that may occur outside of regular business hours
Submitting copy/content to publish in newsletters, intranet posts and/or Pinpoint pages
Participating in regular team meetings for information and assignments to support new intent impacting Branch and Café
Managing assigned START intakes, completing the approval process, keeping the START Announce back-end up to date
Promoting the associate experience with timely, thoughtful and informed responses to feedback
Collaborating with Well-Managed Process Owner on process improvement work by lending insights, support and feedback
Building connections with the broader C&O/Retail Bank and enterprise-wide comms communities
Supporting miscellaneous copy content needs as needed to support Branch and Café Team, or elevate the Branch and Café Team story
Qualification
Required
High School Diploma, GED, or Equivalent Certification
At least 3 years of experience in short and long-form writing for digital channels including email, e-newsletters, web pages, online articles, video, or knowledge management platforms
At least 1 year of experience with Google Workspace
Preferred
Bachelor's in English, Marketing, Journalism, Communications
4+ years of marketing copywriting, technical writing, or creative writing experience
4+ years of writing experience in a retail or banking environment
1+ year of experience working with Agile methodologies
1+ year of experience formatting and laying out online articles
1+ year of experience writing external content or learning content
6+ months Chariot experience or another content management system (CMS)
6+ months process documentation experience
Strong written and verbal communication skills
Solid judgment and an associate-first focus in pursuit of resolving questions
Strong attention to detail and organizational skills
Inclination for problem solving
Ability to manage multiple priorities and deadlines, and work in a time-bound, fast-paced environment
Benefits
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2026-01-09
2026-01-04
The Motley Fool
2026-01-04
Company data provided by crunchbase