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QNB Bank · 3 weeks ago

Assistant Head Teller – Quakertown Commons Office (Supermarket Branch)

Quakertown, PA

Full-time

Onsite

Mid Level

3+ years exp

QNB Bank is seeking an Assistant Head Teller to support the Head Teller in leading the teller staff and ensuring exceptional customer service. The role involves training tellers, managing branch cash needs, and overseeing daily operations to maintain compliance and efficiency.

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Responsibilities

Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes initiative and is a positive example to emulate. Supports the Head Teller in all Q2 initiatives

Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner

Must have strong Product Knowledge skills to evaluate customer needs through the use of open-ended questions and refer customers to the appropriate resource

Opens, closes, and services every type of deposit product, able to take and disburse loans

Provide exceptional Customer service, leadership, conflict resolution, process improvement and clear communication

Responsible to assist the Head Teller in the Supervision of the teller area by assigning work, answering questions, solving problems and explaining policies and procedures. Including oversight, development, and coaching of staff to ensure the on-going level of productivity and customer service, as well as fair and equitable distribution of work assignments, by cross training individuals to ensures daily office settlement

Assist the Head Teller in managing the branch daily cash needs for better coordination of shipments to maintain overall branch cash limits

Perform branch functions requiring an in-depth knowledge of branch transactions, policies and procedures. Including but not limited to ATM settlements, Vault settlements, accurately balancing cash drawers and/or a Teller Cash Recycler (TCR), etc. Oversee adequate availability of daily cash to be ordered as well as shipped out weekly

Assist Head Teller in vault oversight and the daily auditing, reporting and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory and security policies and procedures

Assist Head Teller to conduct audits of cash drawers, TCRs, Vaults, ATM and all branch logs per policy and/or procedure

Ensures that prescribed schedules and operating policies and procedures are followed

Assist Head Teller as needed to train and develop new and existing tellers in order to ensure they are knowledgeable about bank products, services, processes and procedures

Responsible for running the teller line in the absence of the Head Teller in an effective and professional manner. Required to open and close the branch as needed and be available for all operating branch hours which can include holidays and weekends

Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees

Supportive of community through involvement and participation in local volunteer and/or charitable organizations

Assumes additional job-related duties as requested

Qualification

Teller experienceProduct knowledgeCompliance knowledgeCustomer serviceLeadership skillsProcess improvementCoaching skillsCommunity involvementBasic math skillsNotary certificationMedallion Signature CertificationCommunication skillsConflict resolution

Required

High school graduate or equivalent

Requires basic reading, writing, arithmetic skills and strong communication skills

Regularly required to stand for prolonged periods of time- all day if necessary

A minimum of 3 years teller experience

Familiarity with the bank's products & services, lending policies and guidelines, in order to provide backup for platform

Must have an in-depth knowledge of branch transactions and fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures

Must have strong product knowledge and actively champion and coach for Q2 Service and Sales, referrals and product campaigns. Be successful in motivating team members in all aspects of QNB

PA Notary and Medallion Signature Certification as needed by Branch

This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results

Successful completion of PBA courses as recommend by Branch Manager (final grade of “C” or higher)

Must fulfill the Continuing Education/Training checklist annually