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EchoStar Corporation · 10 hours ago

Product Analyst III - Contact Channels

Englewood, CO

Full-time

Onsite

Mid Level

$63K/yr - $90K/yr

4+ years exp

EchoStar Corporation is reimagining the future of connectivity, spanning services from satellite television to mobile products. The Product Analyst III will focus on optimizing the customer experience through data analysis, working cross-functionally to drive enhancements in IVR and Chat self-service channels.

HardwareSatellite CommunicationSoftware

No H1B

Responsibilities

Apply strong analytical skills to ask the right questions, interpret data from multiple sources (performance metrics, call listening, Tableau, etc.), and translate findings into actionable insights

Identify key problems, trends, and opportunities across the IVR and Chat experience through data-driven evaluation

Partner with Product Managers to drive strategic focus and deliver measurable impact on core KPIs

Proactively uncover opportunities for improvement and lead the initiation of enhancements or fixes

Qualification

SQLExcelGoogle SheetsAgile methodologyDigital technology knowledgeAnalytical skillsCommunication skillsSelf-starter

Required

Bachelor's degree from four-year College or university; or at least four years related experience and/or training; or equivalent combination of education and experience

Intermediate to expert-level proficiency with Excel or Google Sheets

Experience using SQL (or similar) to pull data and create meaningful insights

Experience operating within the agile development methodology

Knowledge of digital technology and vendors

Ability to interact with and communicate effectively with a large spectrum of different stakeholders, including IT personnel and senior business executives

Self-starter who is comfortable dealing with ambiguity and working in a fast-paced, constantly changing environment while handling different situations and tasks with minimal direct oversight from management

Benefits

Flexible spending accounts

HSA

A 401(k) Plan with company match

ESPP

Career opportunities

A flexible time away plan

Company

EchoStar Corporation

Glassdoor3.5

EchoStar Corporation (Nasdaq: SATS) is a premier provider of technology, networking services, television entertainment and connectivity, offering consumer, enterprise, operator and government solutions worldwide under its EchoStar®, Boost Mobile®, Sling TV, DISH TV, Hughes®, HughesNet®, HughesON™ and JUPITER™ brands.

Founded in 1980

Englewood, Colorado, USA

10001+ employees