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Pengate Handling Systems, Inc. · 3 days ago

Customer Service Representative

Newark, DE

Full-time

Onsite

New Grad, Entry Level

Pengate Handling Systems, Inc. is a leading Raymond Solutions & Service Center in the Northeast, known for its innovative products and exceptional service. The Customer Service Representative role focuses on ensuring customer satisfaction through account reviews, issue resolution, and enhancing customer engagement.

ElectronicsInformation TechnologyRoboticsSoftware

Comp. & Benefits

Responsibilities

Conduct partnership meetings with defined customers reviewing spends and trends with multiple stakeholders from each organization

Point person for all aftermarket activity for the customer, both external and internal

Educates each customer on the full range of offerings and support products offered by Pengate

Collect feedback from the customer on company performance

Control internal/external costs through analyzing reports

Work with internal departments to achieve complete customer satisfaction

Additional duties as required or assigned

Qualification

Customer serviceCommunication skillsAnalytical abilityProblem solvingOrganizational skillsTime managementPresentation skillsRelationship building

Required

Bachelor's degree in a business-related field, or equivalent related experience

Verbal and written communication skills

Road knowledge of the entire sales process

Preferred business-to-business sales experience

Excellent communication skills, written and verbal to all levels of organization

Requires strong problem solving, organizational and time management capabilities

Ability to establish and develop relationships that identify and promote enterprise offerings on a continual basis and engage the subject matter expert where appropriate

Analytical ability in conjunction with market research to support sales efforts

Must have exceptional customer service, presentation skills and ability to relate to a range of audiences