JPMorganChase · 4 hours ago
Experience Research Senior Associate
Plano, TX
Full-time
Onsite
Mid Level
3+ years expJPMorganChase is a leading financial services firm dedicated to helping customers achieve their financial goals. The Experience Research Senior Associate will lead user experience research efforts, translating insights into impactful design recommendations and collaborating with cross-functional teams to enhance product design and functionality.
Asset ManagementBankingFinancial Services
Responsibilities
Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, considering downstream implications
Stay current with industry trends and incorporate knowledge into team insights
Qualification
Required
3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
Advanced understanding of current research methodologies, with the ability to review and apply current research practices to better inform experience designs
Experience facilitating workshops, co-creation sessions, and presenting research findings to diverse audiences, including senior leadership and quad partners
Preferred
Ability to clearly communicate research plans, findings, and recommendations to both technical and non-technical stakeholders, adapting communication style as needed
Skilled at connecting user insights to business goals, success metrics, and downstream impacts to support strategic decision-making
Curiosity and willingness to explore and adopt new tools and emerging technologies, including AI-powered research resources, to enhance research processes and outcomes
Knowledge of accessibility standards and inclusive design principles, with experience researching and advocating for diverse user needs
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
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