Greenville Federal Credit Union · 1 month ago
Contact Center Specialist
107 West Church Street, Greer, SC, USA
Full-time
Onsite
Entry Level
1+ years expGreenville Federal Credit Union is seeking a Contact Center Specialist to assist members with their financial needs. The role involves providing exceptional service, troubleshooting issues, and educating members about products and services while ensuring member satisfaction.
BankingCreditFinancial Services
Responsibilities
Provide excellent member account service
Troubleshoot online banking issues
Assist with credit and debit card maintenance
Educate members about products and services
Resolve member complaints effectively
Record interactions accurately in our CRM system
Stay updated on credit union policies and procedures
Minimize errors and contribute to the team's overall performance
Engage in continuous learning and exceed performance targets
Qualification
Required
Proficiency in utilizing essential software tools like MS Word, Excel, and Outlook
A minimum of one year of service or sales experience in a retail or contact center setting
A high school diploma or GED equivalent
Excellent communication skills
Ability to articulate complex financial information in an accessible manner
Ability to address member needs with empathy and understanding
Benefits
Medical
Dental
Vision
PTO
Holiday Pay
401k
Company
Greenville Federal Credit Union
Greenville Federal Credit Union provides banking facilities to its union members.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase