Founding Technical Customer Success Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

Pivotal Partners ยท 4 hours ago

Founding Technical Customer Success Manager

positionSan Francisco Bay Area
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$140K/yr - $190K/yr

Pivotal Partners is exclusively partnered to scale a Series A AI DevOps platform. As the Founding Technical Account Manager, you'll spearhead the customer success function, managing relationships with major enterprise accounts and driving customer adoption and retention.

Staffing & Recruiting
Hiring Manager
Samson Abodunrin
linkedin

Responsibilities

Manage a portfolio of enterprise customers and run structured communication rhythms
Build deep relationships with senior technical and business stakeholders
Drive adoption across multiple teams and uncover growth opportunities
Create scalable processes for onboarding, health tracking, and renewals
Translate customer feedback into clear product insights and collaborate cross-functionally on solutions

Qualification

Technical customer successEnterprise client experienceWeb fundamentalsAPI documentationDeveloper tools experienceAI/ML workflowsCommunication skills

Required

Experience in technical, customer-facing roles with enterprise clients
Strong communication skills and the ability to simplify technical concepts
Web fundamentals (HTML, CSS, JavaScript) and comfort with Git
Understanding of API documentation, developer workflows, and customer data
Experience with developer tools, API platforms, or AI/ML-powered workflows

Company

Pivotal Partners

twitter
company-logo
We are a leading search firm specialising in building high-performing Go-To-Market (GTM), Technical, and Customer Success teams for emerging disruptors in the software industry.
dateFounded in 2023
location
London, GB
people-size11-50 employees
web-link
https://www.pivotalpartners.io

Funding

Current Stage
Early Stage
Company data provided by crunchbase