UICGS / Bowhead Family of Companies ยท 3 weeks ago
Systems Administrator (Windows)
Dahlgren, VA
Full-time
Onsite
Mid Level
3+ years expUICGS / Bowhead Family of Companies is seeking a Systems Administrator (Windows) to provide customer support and technical assistance to users within a Research, Development, Test and Evaluation Program. The role involves troubleshooting hardware, software, and network issues, maintaining IT procedures, and coordinating with the Corporate IT Help Desk.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 10 Computers
Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Specific support consists of troubleshooting hardware, software, and network related issues encountered by users
Hardware support includes, but not limited to Intel x86 based PCs, overhead projectors, soft boards, telecommunications, laser and inkjet printers, scanners, and Common Access Cards (CAC)
Software support includes, but not limited to Windows operating systems currently supported by Microsoft, Microsoft Office Suite, and various specialty engineering and scientific development tools
Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs)
Systems Administrator will coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using Remedy
Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance
Maintain and develop IT related procedures required to support the organization
Support also includes working with the organizations Information Assurance Officer (IAO) for achieving system accreditation
Provide recommendation to future IT needs of the organization
Maintain data files and monitors system configuration to ensure data integrity
Assist in the preparation of a monthly progress and status report
Qualification
Required
Three (3) or more years of professional experience
High School Diploma required or BA/BS degree preferred
Demonstrates strong troubleshooting skills along with strong analytical and problem solving skills
Must have the ability to multi-task and assist others to resolve IT related issues is essential
Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment
Requires a strong understanding of current Microsoft supported Windows operating systems
Requires a high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment
DoD Directive 8570.1 Information Assurance Technical Level II certification required (i.e., Security+ CE, GSEC, SSCP, or CCNA-Security)
Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is required
A working knowledge of Windows Active Directory is required
A working knowledge of current Security Technical Implementation Guides (STIGs) and Risk Management Framework (RMF)
Must be able to lift up to 10-20 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically
Must be able to maintain a security clearance at the Top Secret level
US Citizenship is a requirement for Top Secret clearance at this location
Preferred
BA/BS degree preferred
An understanding of Linux operating systems is desirable; but not required
Company
UICGS / Bowhead Family of Companies
UIC Government Services (UICGS).
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Hundley
President
Company data provided by crunchbase