Deep Sea Electronics Ltd · 23 hours ago
Technical Support Engineer
Davenport, IA
Full-time
Hybrid
Mid LevelDeep Sea Electronics Ltd is seeking a Technical Support Engineer to provide high quality technical support to external customers on their electronic control modules. The role involves assisting both customers and internal teams, delivering training, and preparing technical documentation.
ElectronicsIndustrial AutomationManufacturing
Hiring Manager
Megan Francis
Responsibilities
Providing customers with global technical support (training, trouble shooting, commissioning etc.) via telephone, email, remote desktop sessions (e.g., Microsoft Teams, Zoom, etc) and face-to-face on a wide range of DSE product
Delivering training sessions on DSE products covering technical functions, applications, and common faults
Test and confirm reported issues from customers. If confirmed follow the company’s procedures and guidelines for remedial action
Preparation of technical documentation including product manuals and training instructions
Proofread technical documents authored by other personnel
Development guidance to engineering on new and existing product features
Assisting the test and approval department’s comprehensive testing of products
Technical support to DSE Internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team
Compliance with internal procedures and documentation
Submit a monthly report to the global support manager of previous months activities
Liaise with other technical support engineers to better understand existing and new products, and their functionality
Liaise with the engineering and test & approval departments when clarification is required by those departments or technical support
Liaise with internal sales and marketing providing assistance where necessary
Liaise with the relevant Business Development Manager (BDM) for their region’s requirements. Keeping them appraised of developments in their area
Liaise with DSE distributers, customers, integrators, and end users requiring support
Liaise with 3rd party companies within DSE supply chain providing assistance where necessary
Qualification
Required
General generator application and system knowledge
Excellent communications skills
Confident IT skills
Ability to work at a high level of concentration and commitment
Ability to operate under own initiative as well as possessing strong team working skills
Excellent time management skills
Recent experience in the generators and the diesel generator industry
Relevant experience in a customer-based environment
Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience
Company
Deep Sea Electronics Ltd
DSE has been designing and delivering industry leading engine and generator control solutions, vehicle and off-highway control solutions, automatic transfer switch control solutions and commercial battery charger solutions since 1975.
Founded in 1975
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-06-01Acquired
Company data provided by crunchbase