Old Republic Title · 1 day ago
eRecording Solutions Specialist
Minnetonka, MN
Full-time
Onsite
New Grad, Entry Level
$25/hr - $30/hrOld Republic Title is a leader in providing innovative eRecording and payment solutions to the title and real estate industries. They are seeking an eRecording Solutions Specialist to support clients and internal teams by ensuring smooth communication throughout the real estate property document recording process.
InsuranceMortgageReal Estate
Responsibilities
Serve as a knowledgeable resource for clients, answering questions about our real estate document recordation product or service
Research and document customer interactions, including recording transaction details and feedback
Create and maintain helpful content to support both customers and internal teams
Monitor and report on customer service KPIs(Key Performance Indicators) and metrics
Conduct proactive outreach to clients to ensure satisfaction and anticipate needs
Capture and communicate customer suggestions for enhancing our applications and service offerings
Qualification
Required
Strong communication and documentation skills
Ability to analyze customer feedback and translate it into actionable insights
Possesses intermediate proficiency in Microsoft Excel including, VLookup, Pivot Tables, with the capacity to manipulate data
Maintain detailed expertise of business operations, workflow, and procedures for supported business functions
Proficient in understanding processes and concepts to interpret and apply information effectively
Skilled in understanding workflow configurations
Preferred
Experience in title insurance, mortgage, lending, real estate, or a related field preferred
Knowledge of Salesforce or another CRM (Customer Relationship Management) system is preferred but not required
Knowledge of real estate property documents is preferred but not required
Benefits
Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets
Company
Old Republic Title
Old Republic Title is one of the largest title insurance groups* in the United States.
Founded in 1907
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carolyn Monroe
President and CEO
Blane Bauch
SVP Chief Revenue Officer | National Services Division
Company data provided by crunchbase