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NationsBenefits · 2 weeks ago

Fraud Ops Analyst

Plantation, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

NationsBenefits is a rapidly growing Healthcare Fintech provider focused on delivering supplemental benefits and member engagement solutions. The Fraud Ops Analyst will be responsible for detecting, investigating, and preventing fraudulent activities across customer accounts and transactions, while collaborating with various teams to enhance fraud detection and reporting.

Government Administration

Hiring Manager

Arjun K.

Responsibilities

Monitor real-time transactions and account activity for suspicious behavior

Analyze fraud alerts and escalate cases based on severity and risk

Investigate potential fraud cases including account takeover, synthetic identities, and transaction anomalies

Collaborate with customer service, compliance, and technology teams to resolve fraud incidents

Maintain and enhance fraud detection rules, scoring models, and dashboards

Document findings and contribute to fraud reporting and trend analysis

Support onboarding of new clients by assessing fraud risk and recommending controls

Participate in the development of fraud playbooks and escalation protocols

Qualification

Fraud detectionData analysisRisk analysisSQLMachine learning modelsCase management systemsAnalytical skillsExcelData visualization toolsE-commerce knowledgeDigital identity verificationSynthetic identity detectionAccount takeover preventionBehavioral analyticsProblem-solving skillsCommunication skillsDocumentation abilities

Required

Bachelor's degree in Criminal Justice, Finance, Data Analytics, or related field

2+ years of experience in fraud detection, investigation, or risk analysis

Familiarity with fraud detection tools, machine learning models, and case management systems

Strong analytical and problem-solving skills

Excellent communication and documentation abilities

Experience with SQL, Excel, or data visualization tools is a plus

Preferred

Knowledge of e-commerce, financial services, or digital identity verification

Experience with synthetic identity detection and account takeover prevention

Understanding of velocity limits, IP monitoring, and behavioral analytics

Company

NationsBenefits

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions.

Founded in 2015

Plantation, Florida, US

1001-5000 employees