Executive Desktop Support Analyst jobs in United States
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Harvard Partners, LLP ยท 3 weeks ago

Executive Desktop Support Analyst

positionHartford, CT
timeContract
remoteOnsite
seniorityMid Level
date3+ years exp

Harvard Partners, LLP is seeking an Executive Desktop Support Analyst to join their team. The role involves providing technical support to executives and VIP staff, managing desktop and mobile device setups, and ensuring smooth operation of various technologies.

IT InfrastructureManagement ConsultingProfessional ServicesRecruiting
Hiring Manager
Jill Gearhart
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Responsibilities

Support onsite Executives and other VIP staff
Create and support desktop/laptop build processes for domestic /global sites
Perform software distribution and patch management to Windows PC's and laptops when needed
Maintain and order supplies, equipment, and accessories
Provide orientation & end user training for client technologies
Manage ticketing system daily. Follow up with user until issue is resolved
Quickly respond to technical support requests
Troubleshoot software and hardware user related issues
Track and monitor progress on issues to reduce/eliminate future incidents
24/7 support and extended support hours where necessary
Work with other IT functional areas on a day-to-day basis

Qualification

Windows 10 / 11O365Active DirectoryAuto PilotCisco SwitchesLANDeskPowerShellProject ManagementMicrosoft CertificationsIndependent work

Required

Experience supporting C-Level Executives needs from their corporate office to their home office
Proficient in Windows 10 / 11, O365, iOS and mobile technologies
Experience in Active Directory environments ( On-Prem / Azure AD ). Cloud experience Azure
Experience with Project Management and deploying new technology based upon business needs
Experience with pushing images using Auto Pilot
Some knowledge with Cisco Switches / Cisco Video Units
LANDesk and PowerShell
Ability to work independently without oversight
Bachelor's Degree and/or Microsoft Certifications
3+ years in a fast-paced environment
Ability to work independently with minimal supervision

Company

Harvard Partners, LLP

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Harvard Partners is a management consulting firm focused on helping companies more effectively leverage their IT investment.
dateFounded in 2009
location
Boston, Massachusetts, USA
people-size51-200 employees
web-link
https://harvardpartners.com/who-we-are

Funding

Current Stage
Growth Stage

Leadership Team

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Matthew Ferm
Managing Partner
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Company data provided by crunchbase