Western Governors University · 3 months ago
Senior Systems Engineer - Enterprise Collaboration
Salt Lake City Office
Full-time
Onsite
Senior Level
$116K/yr - $174K/yr
6+ years expWestern Governors University is committed to expanding access to higher education through innovative online programs. The Senior Systems Engineer - Enterprise Collaboration will design, implement, and maintain the WGU Office 365 environment, collaborating with various stakeholders to enhance the student experience and optimize system functionalities.
Higher Education
Responsibilities
Leads in the building of cutting-edge applications and services to increase and improve the student experience
Exemplifies a mastery of coding excellence and software quality, mentoring others and pioneering new standards and architectural foundations
Fosters and utilizes innovative approaches to problems and functionality for all key stakeholders
Owns technologies focusing on student success and scalability while supporting student-focused user experience
Collaborates with developers, designers, testing, and product management to develop features and innovative approaches to applications and features
Mentors and advises engineering teams on new languages and technologies; act as a resident expert when needed
Establishes a balance between strategic planning and initiatives with development, communication, troubleshooting, and problem solving
Leads in the prototyping and development of new technology and framework, improving the student experience
Identifies system redundancies and inefficiencies, proposing innovative and cost-effective solutions
Works with internal customers to gather business processes and project requirements
Serves as primary system administrator for the Collaborative Platforms/Microsoft 365 environment, performing system administration, configuration, and support tasks
Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
Completes regular internal system audits and prepares for upgrades
Manages Collaborative Platforms/Microsoft 365 data feeds and other integrations
Coordinates the evaluation, scope, and completion of new development requests
Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities
Assists in training of new users and grows the Collaborative Platforms/Microsoft 365 skillset across the organization
Acts as a liaison between our users, vendors, and the application development teams
Works independently with members of the user community to define and document development requirements
Ensures proper deployment rollback/recover plans exist at all times
Resolves any Collaborative Platforms/Microsoft 365 issues submitted into WGU’s ticketing systems
Reviews developer code and PowerShell deployment packages to ensure best practices and procedures are adhered to
Creates and maintains documentation for the Collaborative Platforms/Microsoft 365 infrastructure systems, policies, and procedures
Refreshes development ‘Sandboxes’/orgs regularly
Participates in and serves as a resource for any Collaborative Platforms/Microsoft 365 related projects
Designs, builds, implements, and supports the messaging & collaboration technologies solution anchored on but not limited to the Microsoft Office 365 (O365) platform
Leads O365 and Exchange Online enterprise migrations
Designs productivity experience solutions that meet WGU’s technical, security, and business needs for applications and workloads
Partners with Product teams for platform capability/functional business requirements
Partners with Enterprise Architecture and Infrastructure Operations peers to develop short- and long-term roadmaps
Leads technical discussions with stakeholder/internal customers that drive decisions and implementation
Leads the engineering area with effective agile delivery processes, service metrics, and financial, vendor, and lifecycle management
Defines and meets SLA/OLA requirements for productivity solutions
Performs vendor relationship management across productivity experience products, partnering with Enterprise Vendor Management and any other stakeholders to achieve company productivity experience strategy
Provides mentoring to junior technical staff
May be required to work occasional evenings and weekend hours to support production releases and resolve system issues
Performs other job-related duties as assigned
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, or a related field
6 years of hands-on experience
Experience working in mission critical data center environment, including participation in a 24/7 on call rotation
Microsoft Certified Professional
Git version control experience
Participation in a 24/7 on-call rotation
Knowledge and experience with Exchange Online and 2016 versions, Microsoft Teams Online and on premise, and Office Online
Knowledge and experience with Azure Active Directory, Azure Rights Management Services, and Information Rights Management
Knowledge and experience with Mimecast cloud-based email filtering and management
Knowledge and experience with SharePoint Online with expertise implementing and supporting OneDrive for Business
Knowledge and experience with Enterprise Mobility & Security solutions, including Intune, Azure AD Premium, Azure Information Protection, and Advanced Threat Analytics and Protection
Advanced PowerShell scripting and development skills
Ability to create and update advanced complex rules for Dynamic Distribution Lists in Exchange and Dynamic Security Groups in Entra ID
Senior-level knowledge of administration and engineering, having performed operation and break/fix activity along with engineering and design
Knowledge and experience with M365 for macOS, specifically in the areas of Outlook for macOS, Teams for macOS, and OneDrive for macOS
Working knowledge of authentication mechanisms
Ability to design and implement IT projects and major efforts, to include documentation, communication, and coordination of all components
Expertise with coordinating and assisting customer support (Tier-1 or Tier-2) personnel with M365 related incidents and tasks
Ability to develop information system design, governance, process, and procedure documentation
Expertise in coordination and escalation of Microsoft support and ability to coordinate with first- and third-party software vendors, as needed for resolution of business-impacting problems
Excellent customer service skills
Ability to provide user guidance, documentation, and consultation
Excellent written, oral, interpersonal, and presentation skills
Excellent analytical and problem-solving skills
Ability to work in a team-oriented and collaborative environment
Ability to assume 24/7/365 on-call technical duties (rotating schedule)
Preferred
Master's Degree or higher in related field
Proven experience working with Amazon Web Services (AWS), GIT, SQL (especially Spark), Java, Angular 2 or later
Development experience with open source LMS, such as Moodle or Salesforce
Multiple Salesforce Certifications
Experience with nonprofit processes
Previous experience working in a SCRUM or Agile environment
Broad knowledge of other Microsoft systems infrastructure products, such as Azure and Windows Server, SCCM
Knowledge supporting and skills development in Microsoft Power Platforms, including Power BI, Power Apps, Power Automate, and Power Virtual Assistant
Proficient experience with modern authentication with regard to multiple modern browsers, Microsoft Office 365 ProPlus, client profile migration, and mailbox migration
Understanding of legacy authentication scenarios
Benefits
Bonuses
Medical, dental, vision, telehealth and mental healthcare
Health savings account and flexible spending account
Basic and voluntary life insurance
Disability coverage
Accident, critical illness and hospital indemnity supplemental coverages
Legal and identity theft coverage
Retirement savings plan
Wellbeing program
Discounted WGU tuition
Flexible paid time off for rest and relaxation with no need for accrual
Flexible paid sick time with no need for accrual
11 paid holidays
Other paid leaves, including up to 12 weeks of parental leave
Company
Western Governors University
Western Governors University focuses on improving lives by creating pathways to opportunity for its students.
5001-10000 employees
H1B Sponsorship
Western Governors University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (12)
2022 (30)
2021 (17)
2020 (37)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kauffman Foundation
2025-05-08Grant
Leadership Team
Stephen Herzig
Vice President of Enterprise Solutions
Kacey Thorne
Senior Director, Academic Strategic Initiatives
Recent News
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2025-10-29
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2025-10-03
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