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Ace Hardware Corporation · 9 hours ago

Bolls Heating & Cooling - Customer Service Representative

Greater Indianapolis

Full-time

Onsite

Entry Level

$18/hr - $22/hr

2+ years exp

Ace Hardware Corporation, through its Bolls Heating and Cooling division, is committed to providing reliable home services. The Customer Service Representative will ensure exceptional customer service by addressing inquiries, scheduling appointments, and maintaining a positive rapport with clients.

HardwareRetailService Industry

Responsibilities

Provide unmatched customer service

Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers

Learn all services and product offerings to effectively communicate with our customer base

Respond to customer inquiries by email or telephone providing an unequaled first impression

Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns

Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements

Maintain a high level of professionalism with clients and working to establish a positive rapport with every caller

Update customer information in the customer service database during and after each call

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

Qualification

Customer service experienceComputer skillsEffective communicationProblem solvingOrganization skillsTime managementCompetitiveService TitanDispatchingSchedulingHome services knowledgeSelf-starterResults oriented

Required

Two years of customer service and/or field service logistics experience

Strong Computer skills – MS Office, database management, etc

Hours include rotating 8 hour shifts to cover 7am-7pm and a rotating weekend schedule

Clear, confident, & effective communicator over the phone (with customers) and in person (with team)

Strategic thinker who possesses the ability to anticipate problems and find solutions

Strong organization skills with attention to detail

Good time-management, possessing the ability to balance priorities

Self-starter and able to work successfully without supervision

Competitive, ambitious and results oriented, energized by achieving and exceeding goals

Preferred

Service Titan

Dispatching

Scheduling

Home Services

Benefits

Incentive/Commission/Bonus opportunities (Based on role / grade level)

401(k) retirement savings plan with matching company contributions, eligible on your first day!

Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.

Warehouse Merchandise Discount!

Paid time off & paid holidays (depending on role and month of hire)

Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.

Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.

Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

Benefits are provided in compliance with applicable plans and policies.

Company

Ace Hardware Corporation

Glassdoor3.7

Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 70 countries.

Founded in 1924

Oak Brook, Illinois, USA

10001+ employees