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Millennium Physician Group · 2 weeks ago

Clinical Team Leader

Port Charlotte, FL

Full-time

Onsite

Entry, Mid Level

$21.78/hr - $27.23/hr

1+ years exp

Millennium Physician Group is seeking a Clinical Team Leader to oversee the clinical operations of their practice. This role involves supporting daily workflows, managing staff performance, and ensuring an exceptional patient experience.

Electronic Health Record (EHR)Health CareMedicalNursing and Residential Care

Responsibilities

Supports the daily operations of the practice to ensure a smooth, office workflow

Assists in ensuring appropriate staffing levels by handling call outs, need for re-scheduling, PTO/time off requests, etc

Assists with medical assisting duties, patient triage, and other back-office duties when needed (within scope of practice)

Supports office staff by being available for all staff during day-to-day operations

Assists Practice Supervisor with rounding on staff and collaborates on development of goals/metrics for staff performance

Completes regular follow-ups on practice performance items such as buckets, TOS, provider scheduling management, Care Gaps

Ensures office staff in all locations adhere to MPG processes including, but not limited to AIDET and offering patient phone surveys

Assist all New Hires with onboarding ensuring NH has log in information and quiet workstation, with regular check in with NH periodically to address any issues. Coordinate additional training after new hire completes orientation week

Review Care Gap reports, TOS collections reports, etc. and discuss concerns with Practice Supervisor and Practice Manager. Watch over quality reports and ensure that all chart prep is completed daily

Answers phones in high volume periods and helps address patient complaints or concerns

Monitors Athena Buckets and assists when needed in dropping claims

Oversees facility in terms of inventory and supply control; for instance, overseeing exam/waiting rooms and lab/nursing area are stocked and sanitized. Orders medical and office supplies

Responsible for scheduling/ordering ancillary services

Qualification

Clinical CertificationEMR systems proficiencyHealthcare experienceMicrosoft Office SuiteReasoning AbilityCommunication

Required

Clinical Certification (LPN, CMA, RMA). Clinical Certifications must be kept current to maintain the position

1-2 years direct healthcare experience of similar scope

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively to patients, staff, Providers and other employees of the organization

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Utilizes conflict resolution skills to mitigate staff disagreements with expectation to build team culture and collaboration

Proficiency with EMR systems and software applications, including Microsoft Office Suite

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to handle or feel; reach with hands and arms; climb or balance; talk or hear and smell

The employee is occasionally required to sit and stoop, kneel, crouch, or crawl

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job