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Purple Wave Auction · 1 day ago

Bilingual Payment Specialist

Manhattan, KS

Full-time

Onsite

Entry Level

$18/hr - $22/hr

1+ years exp

Purple Wave Auction is a leader in the equipment auction industry, focusing on construction, ag, fleet, and government equipment. They are seeking a Bilingual Payment Specialist to manage outstanding invoices, ensure timely collection of payments, and maintain the financial health of the company while delivering exceptional customer experiences.

E-CommerceInternetRetail

Responsibilities

Monitor and analyze aging reports to identify overdue invoices and prioritize collection efforts

Initiate contact with customers to communicate payment reminders and negotiate suitable repayment plans

Process customer payments through various channels, ensuring accurate application to outstanding invoices

Maintain a proactive approach to identifying and addressing potential fraudulent activities, escalating concerns as necessary

Manage defaulted invoices by following company protocols and pursuing necessary collection actions

Collaborate with internal teams to resolve billing and payment discrepancies in a timely manner

Maintain detailed records of all interactions, payment agreements, and actions taken for each account

Demonstrate empathy and professionalism when interacting with customers, understanding their situations while firmly pursuing payment resolutions

Communicate effectively with both internal stakeholders and external customers to provide updates, resolve issues, and answer inquiries

Stay updated on industry regulations, trends, and best practices related to collections and customer interactions

Undertake additional assigned duties as requested

Qualification

Customer service experienceBilingual (Spanish)Negotiation skillsFinancial software proficiencyDetail-orientedData entry skillsCreative problem-solvingCommunication skillsTeam playerSelf-motivated

Required

Bilingual candidates who can speak, write and understand Spanish

High School Degree or GED

At least one year of experience in a professional office environment

Excellent verbal and written communication skills with the ability to effectively communicate with co-workers and customers through various channels, including phone, email, and in-person interactions

Previous work experience in customer service, banking, or collections is required

Proven track record of successful negotiation and resolution in a collection-type role

Detail-oriented mindset with the ability to accurately manage and document collection activities

Creative problem-solving skills to adapt to unique customer situations and find suitable payment solutions

Customer-centric approach, demonstrating empathy while maintaining a persistent and realistic collection strategy

Ability to multitask and manage a high volume of accounts while maintaining accuracy and efficiency

Self-motivated and energetic team player who can work independently and collaboratively

High level of integrity and professionalism in handling sensitive financial and customer information

Efficient data entry and computer skills

Candidates may be requested to complete position specific skills assessments

Applicants must be either a U.S. Citizen or eligible to work in the U.S

Requires the ability to satisfactorily complete a background check

Preferred

Some college education preferred

Familiarity with financial software and tools used in collections and payment processing

Benefits

Monthly Bonus Program - determined by the Company’s monthly revenue result and are paid on a “percent to plan” payout formula (90% = $300, 100% = $600, 110% = $900, 120% = $1,200).

Monthly phone stipend in accordance with the Company’s cell phone policy, currently $120/month.

Health, Dental, and Vision starting the first of the month after 60 days of employment.

401(k) plan with an employer match up to 4% starting the first day of employment.

Company-paid Life Insurance benefit of $25,000 with options to add more through employee contribution starting the first of the month after 60 days of employment.

Personal Time Off (PTO) annual amount of 120 hours which is prorated based on the number of days between the 60th day of employment and the end of the calendar year.

Eligible to participate in the Company Employee Stock Purchase Program (ESPP) after 90 days of employment, with enrollment opportunities each May and November.