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PopStroke Entertainment Group · 3 weeks ago

Information Technology Manager

Plano, TX

Full-time

Onsite

Mid, Senior Level

PopStroke Entertainment Group is a rapidly growing brand in the hospitality space, specializing in an innovative mini-golf experience. The Information Technology Manager will oversee IT systems, manage hardware networks, and implement technology solutions to enhance guest experiences across all venues.

Food and BeverageGolf

No H1B

Hiring Manager

Eva Talianova

Responsibilities

Manage and support IT tools and services which include Microsoft 365, Okta, Slack

Lead IT initiatives and projects, aligning IT infrastructure with current and future business requirements and goals

Deploy remote monitoring and management (RMM) solutions across devices and servers, mobile device management (MDM) solutions, and end point security solutions

Own the procurement and provisioning of computers, and other technical hardware

Oversee daily operations of service help desk requests, account provisioning, and implement automation across systems and applications

Implement and maintain real-time monitoring and alerting for critical infrastructure (Meraki Dashboard, SNMP tools, etc.)

Assist with the design, deployment, and management of complex network environments, including firewalls, switches, VPNs, and wireless systems across multi-site operations

Support on-site installations and upgrades, including occasional travel to venues for implementation and validation testing; valid driver's license and reliable transportation required

Implement and support a Knowledge Base for technology systems and tools

Source and configure primary and backup internet from fiber, coaxial, and cellular services

Occasional weekend, holiday and/or after hour support may be required

Ability and willingness to travel locally, regionally and nationwide up to 20% of the time to individual locations as needed; valid driver's license and reliable transportation required

Other duties as assigned

Qualification

Microsoft 365OktaRMM toolsNetwork designCloud VOIPEndpoint securityIT complianceITSM toolsTroubleshooting skillsCommunication skillsCritical thinkingAttention to detailTeam-orientedDocumentation skills

Required

Experience managing and supporting Microsoft 365, and/or Google Workspace across an enterprise

Ability to configure and support Okta, and provision integrations with SSO

Experience managing, deploying, and troubleshooting Windows and Mac computers through RMM tools and services like Kandji, NinjaOne, etc

Experience designing, documenting, implementing, and testing highly available networks with automatic failover between multiple ISPs

Ability to configure, install, and support Cloud VOIP services and handsets

Experience with VLANS, Wifi configurations, dynamic and static IPs for venue equipment

Familiarity with Ubiquiti and other Wi-Fi platforms, supporting large-scale wireless deployments

Knowledge of IT compliance, risk management, and data privacy regulations

Experience managing and maintaining hardware (servers, storage, networking equipment)

Familiarity with endpoint security platforms, SIEM (Security Information and Event Management) systems, and advanced threat protection

Ability to configure, deploy, and manage ITSM tools such as JIRA Service Manager or similar

Experience in negotiating and managing relationships with external vendors or service providers

Strong communication skills, critical thinking skills, attention to detail, and the ability to work independently, as well as team-oriented

Proven ability to prioritize, handle risk, control costs, and adhere to timelines and budget

Ability to thrive in a fast-paced operational environment where multiple site roll-outs, after-hours support, and travel may be required

Ability to use tools, troubleshoot, and test equipment

Strong troubleshooting, documentation, and communication skills

Ability to stand, walk, climb ladders, reach with hands and arms, stoop, kneel, crouch, or crawl; and talk or hear

Preferred

Expertise in Cisco Meraki and Cisco Catalyst environments, including Layer 2/Layer 3/VLAN design, routing, and switching

Experience with network security technologies - Meraki MX, VPNs, ACLs, IDS/IPS, and network segmentation

Certifications such as CCNP/CCIE (Enterprise or Security track), CISSP, or equivalent

Experience with vulnerability scanning tools to identify, assess, and remediate system and network vulnerabilities

Experience with fiber, Cat6, and low-voltage cabling standards and terminations

Background in AV systems, POS, or IoT integrations within hospitality or entertainment venues

Certifications: CCNP Enterprise, CCNP Security, Meraki CMSS, or CompTIA Security+

Experience in multi-unit environments such as hospitality, retail, or sports entertainment

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)

Company

PopStroke Entertainment Group

PopStroke is an experiential mini golf and casual dining concept merging a dynamic, technologically advanced, and friendly environment open to guests of all ages.

Founded in 2019