Confidential Careers · 3 weeks ago
Customer Service Representative - $18/Hour - Onsite
Pittsburgh, PA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrConfidential company is seeking Customer Service Representatives to support a leading provider of credit information for mortgage lending. In this role, you will facilitate effective communication between borrowers, lenders, and creditors during the mortgage application process, ensuring accurate outcomes and client satisfaction.
Human ResourcesRecruiting
Responsibilities
Initiate calls to borrowers to arrange or participate in conference calls regarding their mortgage applications
Place calls to creditors to request and verify current account information needed to update consumer credit reports
Serve as a liaison between lenders, borrowers, and credit bureaus to ensure information is communicated accurately and efficiently
Document call outcomes and update account records
Manage conference calls between multiple parties, including borrowers, lenders, and third-party creditors
Guide conversations to ensure calls remain focused and achieve intended goals
Encourage participation and clarify any misunderstandings during calls
Track and manage follow-ups
Qualification
Required
High school diploma or GED required
Strong communication skills—both written and verbal—with a clear, professional phone presence
Demonstrated patience, empathy, and problem-solving skills in customer interactions
Highly organized with the ability to manage multiple calls and follow-ups daily
Comfortable working independently and collaboratively in a fast-paced environment
Computer navigation skills and comfortable working with multiple screens
Preferred
Experience in customer service, call center, or credit reporting preferred
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Company
Confidential Careers
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Founded in 2024
2-10 employees
Funding
Current Stage
Early StageLeadership Team
E
Edwin Xiao
Chief Revenue Officer
Company data provided by crunchbase