EvolutionIQ · 2 weeks ago
Technical Support Specialist (AI / SaaS)
New York, NY
Full-time
Onsite
New Grad, Entry Level
$75K/yr - $95K/yr
0+ years expEvolutionIQ is dedicated to improving the lives of injured and disabled workers through innovative insurance solutions. They are seeking a motivated Technical Support Specialist to serve as the first point of contact for clients, helping them navigate technical challenges and derive maximum value from the platform.
Artificial Intelligence (AI)Commercial InsuranceFraud DetectionInsuranceInsurTechRisk Management
Responsibilities
Act as the primary point of contact for client users, managing incoming inquiries via email, chat, and ticketing systems
Diagnose and resolve technical issues related to the EvolutionIQ platform; replicate bugs and work with the Technical Engagement Management and Solutions Engineering team to escalate complex problems
Translate complex technical concepts into clear, easy-to-understand explanations for non-technical users
Use SQL to query databases and investigate data discrepancies to resolve client support tickets
Utilize tools like Zendesk and Salesforce to track issues, document solutions, and contribute to our internal knowledge base
Be the 'voice of the customer' by gathering user feedback and trends to share with the Product and Engineering teams
Qualification
Required
You hold a Bachelor's degree, preferably in Computer Science, Information Systems, Engineering, or a Business discipline (Finance, Accounting, etc.)
You are fresh out of a top program and/or have up to 2 years of professional experience
Previous internships in tech support, IT, or client services are a strong plus
You possess excellent written and verbal communication skills
You can write a professional email and speak confidently with clients
You have a firm grasp of technical support workflows and a strong interest in AI technologies and SaaS business models
You enjoy digging into a puzzle and don't stop until you find the solution
Understanding of AI-as-a-Service (AIaaS) concepts
Basic to Intermediate proficiency in SQL (selects, joins, basic data manipulation)
Familiarity with CRM and Ticketing platforms (specifically Salesforce and Zendesk)
Preferred
Experience with ServiceNow is a plus
Experience with API testing tools (like Postman) or basic scripting (Python/JS)
Benefits
Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching.
Additional family, wellness, and pet benefits.
Paid time off and sick leave.
100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers).
Flexible schedule for new parents returning to work.
Catered lunches.
Happy hours.
Pet-friendly spaces.
Monthly technology stipend.
$1,000/year for each employee for professional development.
Opportunities for tuition reimbursement.
Company
EvolutionIQ
EvolutionIQ is an AI company that offers claims guidance solutions for insurance companies.
51-200 employees
H1B Sponsorship
EvolutionIQ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (4)
Funding
Current Stage
Growth StageTotal Funding
$63.45MKey Investors
Brewer Lane VenturesFirst Round Capital
2024-12-20Acquired
2024-08-14Series C· $20.15M
2023-06-22Series Unknown· $10.31M
Leadership Team
Michael Saltzman
Co-Founder, Co-CEO
Recent News
MarketScreener
2025-10-31
Company data provided by crunchbase