Kipu Health · 1 week ago
Associate Customer Success Manager
United States
Full-time
Remote
Entry Level
1+ years expKipu Health is focused on bettering the behavioral health landscape by helping treatment centers achieve optimal outcomes. The Associate Customer Success Manager will support customer success, adoption, and retention through engagement and monitoring of customer health.
Addiction TreatmentCloud InfrastructureHealth CareHealth DiagnosticsMedical
Responsibilities
Manage day-to-day customer interactions for a portfolio of accounts
Execute scaled engagement programs, including onboarding touchpoints, adoption campaigns, and health check-ins
Respond to customer inquiries and coordinate with Support and internal teams to ensure timely resolution
Guide customers through core product workflows using documented best practices
Support adoption of EMR, CRM, RCM, compliance, and analytics features with coaching and enablement resources
Monitor usage and engagement data to identify adoption gaps and escalate risks as needed
Review customer health dashboards and usage reports to identify trends and potential risks
Document customer interactions, risks, and outcomes accurately in the CRM
Follow playbooks to address common adoption, engagement, or satisfaction challenges
Investigate customer issues using established processes and tools
Escalate complex issues or at-risk accounts to Support or Customer Success Management with clear context and recommendations
Maintain clear and empathetic communication with customers during issue resolution
Communicate clearly, professionally and timely with customers via email, calls, and virtual meetings
Participate in customer meetings led by CSMs or Senior CSMs to observe and learn best practices
Collaborate cross-functionally with Support, Product, and Operations teams
Qualification
Required
1–3 years of experience in customer success, support, account coordination, or a customer-facing role
Interest in healthcare SaaS and customer outcomes
Strong written and verbal communication skills
Ability to learn complex products and workflows
Preferred
Bachelor's degree or equivalent experience preferred
Benefits
Flexible paid time off.
11 Paid Holidays.
Health, Dental, Vision, Disability, and Life Insurance.
Parental Leave.
Pet Insurance.
401(K) with Company Match.
Company
Kipu Health
SaaS platform for behavioral health and addiction treatment centers providing EHR, patient engagement and RCM solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$19.5MKey Investors
TCV
2021-06-14Private Equity
2019-11-06Grant· $19.5M
2012-10-27Seed
Leadership Team
Carina Edwards
Chief Executive Officer
Joshua Boyer
Chief Financial Officer
Recent News
Company data provided by crunchbase