Quantiphi · 1 week ago
Amazon Connect Specialist
United States
Full-time
Remote
Senior Level
7+ years expQuantiphi is an award-winning Applied AI and Big Data software and services company, seeking an experienced Amazon Connect Specialist to join their team. The role involves designing, deploying, and managing Amazon Connect-based contact center solutions while ensuring optimal performance and a seamless customer experience.
Artificial Intelligence (AI)Cloud Data ServicesInsurTechMachine LearningSoftware
Hiring Manager
Sanjay Subudhi
Responsibilities
Design, configure, and deploy Amazon Connect contact center solutions, including routing, IVR, and queue management
Integrate Amazon Connect with external systems, CRM tools (e.g., Salesforce, ServiceNow), AWS services (e.g., Lambda, S3), databases, and other backend systems
Experience Architecting an end-to-end omnichannel cloud contact center with Amazon Connect, Lex, Pinpoint and other AWS services
Proficient in AWS Lambda, API Gateway, and other serverless services
Ability to implement test scripts to confirm quality, reliability, and efficiency of technologies
Experience designing disaster recovery mechanisms and handling designing a scalable architecture
Strong understanding of IVR design, call routing, and skills-based routing within Amazon Connect
Implement best practices for call routing, IVR flows, and integration with AWS AI services like Amazon Lex and Polly
Optimize Amazon Connect workflows for enhanced customer interactions
Monitor and troubleshoot the performance of the Amazon Connect environment
Conduct regular performance reviews and ensure compliance with industry standards and security requirements
Experience in CTI integration with CRM
Leverage AWS Lambda, Amazon Lex, and other AWS tools for process automation
Collaborate with development teams to create custom integrations using AWS SDKs or APIs
Create and maintain documentation for Amazon Connect solutions and workflows
Provide training and support to users and administrators on the operation and troubleshooting of the system
Strong written and verbal communication skills to interact with internal teams and customers effectively
Ability to lead and manage projects from inception to completion, including gathering requirements, managing timelines, and delivering solutions
Experience working in an Agile and DevOps environment
Qualification
Required
Hands-on experience with Amazon Connect, including configuration, building user-friendly call and chat flows with automation capabilities
Proficiency in Amazon Connect Voice and Chat flows, Queues, Routing Profiles, Contact Lens, Step by Step Guides, Amazon Q for Connect, Agent workspace, Customer Profiles and cases
Design, configure, and deploy Amazon Connect contact center solutions, including routing, IVR, and queue management
Integrate Amazon Connect with external systems, CRM tools (e.g., Salesforce, ServiceNow), AWS services (e.g., Lambda, S3), databases, and other backend systems
Experience Architecting an end-to-end omnichannel cloud contact center with Amazon Connect, Lex, Pinpoint and other AWS services
Proficient in AWS Lambda, API Gateway, and other serverless services
Ability to implement test scripts to confirm quality, reliability, and efficiency of technologies
Experience designing disaster recovery mechanisms and handling designing a scalable architecture
Familiarity with scripting languages such as Node.js or Python for creating AWS Lambda functions
Strong understanding of IVR design, call routing, and skills-based routing within Amazon Connect
Implement best practices for call routing, IVR flows, and integration with AWS AI services like Amazon Lex and Polly
Optimize Amazon Connect workflows for enhanced customer interactions
Monitor and troubleshoot the performance of the Amazon Connect environment
Conduct regular performance reviews and ensure compliance with industry standards and security requirements
Experience in CTI integration with CRM
Leverage AWS Lambda, Amazon Lex, and other AWS tools for process automation
Collaborate with development teams to create custom integrations using AWS SDKs or APIs
Create and maintain documentation for Amazon Connect solutions and workflows
Provide training and support to users and administrators on the operation and troubleshooting of the system
Strong written and verbal communication skills to interact with internal teams and customers effectively
Preferred
AWS Certified Solutions Architect – Associate or AWS Certified Developer – Associate
Amazon Connect-specific certifications or experience with contact center implementations
Experience with AI-driven solutions like Amazon Lex for building chatbots or conversational agents
Familiarity with AWS security best practices, including IAM policies, data encryption, and ensuring compliance with standards like GDPR, PCI-DSS, etc
Experience using Amazon QuickSight, Tableau, or other analytics tools for building reports and dashboards
Ability to lead and manage projects from inception to completion, including gathering requirements, managing timelines, and delivering solutions
Experience working in an Agile and DevOps environment
Benefits
Make an impact at one of the world’s fastest-growing AI-first digital engineering companies.
Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.
Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.
Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.
Company
Quantiphi
Quantiphi is a digital engineering company that provides data science and machine learning software and services.
1001-5000 employees
H1B Sponsorship
Quantiphi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (65)
2023 (45)
2022 (94)
2021 (71)
2020 (46)
Funding
Current Stage
Late StageTotal Funding
$23.41MKey Investors
Multiples
2019-12-19Series A· $20M
2018-09-13Series Unknown· $3.41M
Leadership Team
Asif Hasan
Co-Founder
Ritesh Patel
Co-Founder
Recent News
2025-12-05
2025-12-02
Company data provided by crunchbase