SpotOn · 3 days ago
Rate Structure Analyst
Royal Oak, MI
Full-time
Hybrid
Mid Level
$22/hr - $25/hrSpotOn is a company dedicated to empowering independent restaurants with innovative technology solutions. As a Rate Structure Analyst, you will manage complex pricing cases, perform financial analyses, and develop pricing strategies to enhance account retention and growth.
Mobile PaymentsPaymentsSales AutomationSoftware
Responsibilities
Analyze and resolve complex rate change cases and escalations to ensure client retention and satisfaction
Perform break-even, ARR, and GPV analyses to inform competitive, compliant pricing strategies
Guide Account Executives and Client Success Managers on pricing approaches for high-risk or high-value accounts
Communicate pricing decisions and rationale clearly to internal teams and clients
Identify accounts at risk due to pricing or competitive pressures and implement mitigation strategies
Serve as an expert on Dual Pricing, Surcharge models, and other compliant pricing structures
Collaborate with Finance, Underwriting, and Compliance to align rate changes with business objectives and risk mitigation
Contribute to refining pricing protocols, guardrails, and guidelines based on trends and data insights
Lead or participate in pricing-related projects and initiatives
Maintain accurate records of pricing decisions, case outcomes, and client communications
Manage a high-volume pricing caseload with a focus on strategic impact and timely resolution
Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists
Review and verify outcomes before submission to maintain consistency and high-quality standards
Identify and address process gaps or errors to drive continuous improvement and operational excellence
Qualification
Required
Deep expertise in merchant processing, pricing structures, and profitability metrics
Strong knowledge of Dual Pricing, Surcharge, and compliance regulations
Skilled in analyzing merchant statements and competitor pricing to optimize rates
Proficient in Salesforce, Excel, and internal margin calculators
Strong business acumen and analytical skills for data-driven decision-making
Excellent negotiation, written, and verbal communication skills
Highly organized, deadline-driven, and capable of managing a high volume of cases independently
Strong interpersonal skills and emotional intelligence for sensitive client and internal interactions
Proven depth of experience in rate analysis, pricing strategy, or account retention within merchant services, payments, SaaS, or fintech environments
Demonstrated success managing pricing escalations and high-stakes client negotiations
Expertise in reviewing merchant processing statements and profitability metrics
Proficiency using Salesforce or similar CRMs, with advanced Excel and analytical tool capabilities
Preferred
Familiarity with POS systems and restaurant operations
Experience with VIP or Strategic Accounts, ideally in B2B or restaurant technology contexts
Benefits
Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
Company
SpotOn
SpotOn provides mobile payment technology and a management system for restaurants and small businesses.
Founded in 2017
1001-5000 employees
H1B Sponsorship
SpotOn has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (5)
2022 (7)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$918MKey Investors
Dragoneer Investment GroupAndreessen HorowitzDST Global
2022-05-18Series F· $300M
2021-09-13Series E· $300M
2021-05-25Series D· $125M
Leadership Team
Zach Hyman
Co-Founder
Mark Walz
Chief Technology Officer
Recent News
2025-12-02
Company data provided by crunchbase