Rockland Federal Credit Union ยท 3 weeks ago
Real Estate Loan Servicing Manager
Canton, MA
Full-time
Onsite
Mid, Senior Level
$88K/yr - $112K/yr
3+ years expRockland Federal Credit Union is seeking a Real Estate Loan Servicing Manager to oversee the Loan Servicing department. The role involves ensuring efficient and compliant operations, coaching team members, and maintaining regulatory compliance across various loan products.
FinanceFinancial ServicesNon Profit
Responsibilities
Embraces the service culture while leading and coaching employees to maximize their contribution to Credit Union and department goals
Provides ongoing coaching and counseling to team members in an effort to achieve departmental and individual goals. Works to provide a positive team environment and resolve difficult employee relations problems; conduct annual performance evaluations in accordance with Credit Union policy
Participate in the selection, training and development of the team, ensuring training on residential servicing policies and procedures, products, technology and regulatory requirements
Updates written procedures and mortgage loan information as needed. Responsible for the development and revision of departmental policies and procedures for all product loans. Ensures that approved regulations and operating policies and procedures are implemented and adhered to and that department personnel are properly trained
Oversees accurate and timely processing of property taxes and private mortgage insurance, hazard, mortgage life and disability insurance, adjustments to non-fixed rate products, review and approval of insurance claims, modifications of mortgage products, subordination requests, discharge of mortgages paid in full. Works with leadership in the generation, review and issuance of escrow analysis to members
Oversee the generation and delivery of TRID compliant Home Equity closing documents to branches
Participates in the preparation, review and submission of HMDA LAR data
Responds to QC reviews on closed mortgage loan files; follows up on trailing documents
Provides support to borrowers and branch personnel by responding to requests for appropriate information and documentation concerning the servicing of loans. Respond to telephone inquiries for mortgage and loan questions
Works with the SVP in reviewing and recommending decisions for requests for partial releases, and cancellation of mortgage insurance
Maintains knowledge of and ensures departmental compliance with all regulatory, security and Credit Union policies. Ensures compliance with Federal and State regulations and Bank Policies and procedures. Establishes and reviews policies and procedures for functional areas
Tests new products and ensure system updates are completed and functioning properly
Ensures daily settlement of the department and balancing general ledgers
Attend seminars and training in order to stay abreast of any changes applicable to laws and to enhance existing skills
Qualification
Required
At least three to five (3-5) years mortgage servicing experience, with two (2) years management-level experience
Advanced knowledge of Word and Excel
Able to work independently and to prioritize duties/projects and manage multiple priorities and interruptions
Excellent written and verbal communication skills to effectively communicate with members, vendors and staff at all levels within organization
Strong ability to perform work with accuracy and attention to detail
Ability to solve problems using resourcefulness, ingenuity and sound judgement
Ability to develop extensive knowledge of credit union products and services, policies and procedures
Ability to develop a clear understanding of applicable Federal/State Lending regulations
Ability to travel to other branches as needed
Benefits
Comprehensive compensation and benefits package designed to support your overall well-being and success
Company
Rockland Federal Credit Union
Rockland Federal Credit Union is a non profit federally chartered credit union.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joanne Lowe
Chief Operating Officer
Heidi Chandler
Executive Assistant To Chief Executive Officer
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