KRA Corporation · 4 weeks ago
Career Agent
Washington, DC
Full-time
Onsite
Entry, Mid Level
2+ years expKRA Corporation is dedicated to delivering innovative solutions and exceptional service. The Career Agent will provide case-management services to Temporary Assistance for Needy Families (TANF) customers, helping them achieve employment goals and self-sufficiency through guidance in life-skills development, educational and vocational training, and job readiness preparation.
Business DevelopmentConsultingCorporate TrainingMarket ResearchTraining
Hiring Manager
Rebecca Newman
Responsibilities
Provide career counseling and intensive case-management services that support and facilitate customers’ progression and compliance with TANF programs
Complete intake and eligibility determination and assess jobseekers’ employment and training needs and abilities through interviewing, testing, and other methods
Coordinate all services and ensure that customers are making meaningful progress toward preparing for, finding, and retaining employment
Perform program’s intake assessment by thoroughly completing all intake forms to include, but not limited to, reviewing assessments and initial individual responsibility plan’s (IRP) with the customer, conduct in-depth discussion with customer about assessment results, and develop and/or amend customer’s IRP
Maintain thorough and accurate documentation: Record detailed case notes in the CATCH system, ensuring proper documentation of career counseling and intensive case management services provided to customers. Ensure all entries meet compliance requirements and adhere to program policies and procedures
Counsel customers on the local labor market, available job opportunities, training programs and other services, referring individuals to appropriate services and follow-up on those activities
Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements with all policies and procedures
Participate in regular staff meetings, staff training, supervisory sessions, and aid the development of positive team relationships
Conduct orientation sessions, workshops, job clubs, and other group presentations
Meet and/or exceed contractual benchmarks, completing all required reports
Other duties as assigned
Qualification
Required
Bachelor's degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience
A minimum of two (2) years of experience working in a case management and/or eligibility environment
Superior oral and written communication skills
Strong interpersonal skills
Strong project time management, customer service, and organizational skills
Ability to professionally adjust to unforeseen circumstances or programmatic changes
Ability to cultivate and manage high quality stakeholder relationships and to work with a diverse workforce
Ability to function at a high level of discretion and confidentiality
Must be a self-starter and committed to completing tasks in a timely manner, which may include working additional hours and /or over the weekend as needed
Must be resourceful and able to work independently as well as in a team setting
Travel approximately 20% of the time
Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Preferred
Previous Career Coaching experience is a plus
Experience with Federal, State, and local TANF rules and regulations highly preferred
Experience working with adults in the workforce system and those disconnected from employment services
Benefits
Standard healthcare benefits
Student loan repayment assistance
Professional development funds
Lifestyle wellness dollars
Company
KRA Corporation
KRA Corporation is a professional training company providing workforce development services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Knowlton R. Atterbeary
President & CEO
Recent News
2025-04-08
2025-03-31
StreetInsider.com
2025-03-28
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