eClerx · 8 hours ago
Program Manager – ARIS
Austin, TX
Part-time
Onsite
Senior Level, Lead/Staff
$180K/yr - $200K/yr
10+ years expeClerx is a leading provider of productized services, and they are seeking an experienced Program Manager to lead and manage a cross-functional team responsible for enterprise-wide IT process discovery, documentation, and governance. The role will oversee stakeholder engagement, ARIS-based process modeling, quality assurance, and delivery management across multiple IT domains, ensuring consistency, accuracy, and alignment with enterprise standards.
AccountingAnalyticsContentDigital MarketingFinancial Services
Responsibilities
Lead, mentor, and manage a team of Business Analysts responsible for process discovery and documentation
Define team operating cadence, workloads, priorities, and resource allocation to meet program milestones
Establish clear expectations, standards, and delivery guidelines across the team
Oversee interviews, workshops, and working sessions with Client SMEs across:
IT Compliance & Governance
IT Operations & Service Management
Core Platforms and supplemental IT functions
Ensure the team consistently captures:
Process requirements and objectives
Inputs/outputs, dependencies, and handoffs
RACI roles and system touchpoints
Controls and compliance considerations
Act as an escalation point for stakeholder alignment and decision-making
Ensure process flows and business rules are validated with process owners and Client leadership
Oversee the creation of high-quality, BPMN-compliant process models in ARIS
Ensure complex technical workflows are translated into clear, standardized, and consumable process diagrams
Enforce consistent:
Naming conventions
Metadata tagging
Modeling standards and discipline
Maintain governance of the centralized ARIS repository, ensuring:
End-to-end traceability
Version control
Alignment to enterprise architecture standards
Define and enforce quality assurance standards for process documentation
Review and approve deliverables to ensure accuracy, completeness, and compliance with IT and enterprise modeling standards
Coordinate formal process reviews, revisions, and approvals with stakeholders
Support the development and operationalization of process governance frameworks to ensure long-term maintainability
Own the integrated program plan, milestones, dependencies, and delivery timeline
Provide weekly status reporting to project and executive leadership, including:
Progress updates
Resource utilization
Risks, issues, and mitigation plans
Ensure all deliverables meet agreed acceptance criteria and quality thresholds
Proactively manage scope, risks, and interdependencies across workstreams
Qualification
Required
10+ years of experience in Program Management, Project Management, or Process Transformation roles
Prior experience managing teams of Business Analysts or Process Analysts
Proven experience delivering large-scale, enterprise process documentation initiatives
Strong proficiency with ARIS or similar process modeling tools (e.g., Signavio, Visio, IBM Blueworks)
Deep understanding of BPMN modeling standards
Strong understanding of IT operations and service management frameworks (e.g., ITIL)
Excellent stakeholder management, facilitation, and executive communication skills
Demonstrated ability to manage high-volume deliverables under tight timelines
Strong organizational, analytical, and problem-solving skills
Preferred
ARIS certification or equivalent formal training
Experience establishing or leading process governance frameworks
Experience supporting process documentation for automation, analytics, or LLM/AI ingestion
Background in IT transformation, compliance, or enterprise architecture initiatives
Benefits
Competitive salary and performance bonuses
Flexible working hours
Career growth opportunities and ongoing training
Inclusive, supportive company culture
Company
eClerx
eClerx offers digital marketing, creative and content production, market intelligence, financial support, and accounting services.
10001+ employees
H1B Sponsorship
eClerx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (10)
2022 (10)
2021 (9)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$436.53MKey Investors
Peak XV Partners
2010-03-10Post Ipo Equity· $6.53M
2009-08-14Post Ipo Secondary· $430M
2007-12-31IPO
Leadership Team
Kapil Jain
MD & CEO
Anjan Malik
Co-founder and Director
Recent News
Business Standard India
2025-12-17
Company data provided by crunchbase