Red Hat · 2 weeks ago
Principal Salesforce Business Systems Analyst
Raleigh
Full-time
Hybrid
Senior Level, Lead/Staff
$127K/yr - $176K/yr
7+ years expRed Hat is the world’s leading provider of enterprise open source software solutions, and they are seeking a Principal Salesforce Business Systems Analyst. This role involves providing technical assistance, analyzing system issues, and collaborating with teams to enhance system functionality and ensure alignment with business goals.
Enterprise SoftwareInsurTechLinuxOpen SourceOperating SystemsSoftware
Responsibilities
Provide functional and second-level technical assistance of Certinia PSA, Sales Cloud, and CPQ
Analyze and resolve system issues, conduct root-cause investigations, and drive long-term solutions to ensure platform stability and reliability
Partner with both business and technology teams to gather, clarify, and translate requirements for system enhancements, ensuring alignment with broader operational and strategic goals
Configure and maintain modules across Certinia PSA (projects, time/expense, resource, billing), Sales Cloud (opportunity and quoting workflows), and Salesforce CPQ (product setup, pricing/discounts, bundles, quote templates, approval flows, renewals)
Collaborate with enhancement and QA teams by delivering issue trend analysis, requirement insights, and system usage data to support iterative development
Develop and update support documentation, including knowledge articles, business process flows, configuration guides, and end-user training materials for all platforms
Proactively communicate with business users and leadership, delivering regular updates, strengthening stakeholder relationships, and fostering a customer-centric support culture
Advocate for platform best practices and propose system/process improvements to optimize performance, usability, and alignment with business objectives
Qualification
Required
Bachelor's degree (U.S or foreign equivalent) in Computer Science, Electronic Engineering or related field and seven (7) years of experience in the job offered or related role
Must have seven (7) years of experience with: large, global implementations using Certinia (FinancialForce) PSA and SFDC Sales Cloud, CPQ, and Custom Cloud; and Data Analysis, Data Management and Reporting in Salesforce
Must have five (5) years of experience with: working as part of an IT agile software development team, including running daily standups, sprint planning, sprint demos, and sprint retrospectives; and project management tools, including JIRA, Rally, Trello Business Process Modeling Tools including MS Visio, and Signavio
Must have four (4) years of experience working with business partners to define process and configuration requirements for Managed Package licenses
Must have three (3) years of experience with Salesforce Lightning
Benefits
May also be eligible for bonus, commission, and/or equity.
Company
Red Hat
Red Hat is a software company that offers enterprise open-source software solutions. It is a sub-organization of IBM.
10001+ employees
H1B Sponsorship
Red Hat has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (148)
2023 (156)
2022 (181)
2021 (154)
2020 (106)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-10-28Acquired
1999-08-20IPO
1999-03-09Corporate Round
Leadership Team
Chris Wright
Chief Technology Officer and Senior Vice President Global Engineering
Andrew Brown
Senior Vice President and Chief Revenue Officer
Recent News
2026-01-11
FinSMEs
2026-01-09
2026-01-07
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