GEODIS · 3 weeks ago
Operations Key Account Manager (OKAM) - Customs Brokerage
Edison, NJ
Full-time
Onsite
Mid, Senior Level
4+ years expGEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. They are seeking an Operations Key Account Manager (OKAM) - Customs Brokerage to manage client accounts, maintain customer relationships, and oversee team productivity while ensuring compliance with operational standards.
Air TransportationFreight ServiceLast Mile TransportationLogisticsSupply Chain ManagementTransportationWarehousingWater Transportation
Hiring Manager
Evelyn S Ortiz
Responsibilities
Monitors team productivity and assigns accounts and tasks to department personnel
Establishes new accounts, based upon review of POA’s and completed client information sheets, etc
Initiates and handles new client start up processes
Trains individuals within teams to take responsibility of new client accounts
Maintains customer relationships
Reviews daily reports to eliminate potential errors
Resolves problems, troubleshoots
Reviews and addresses accounting discrepancies
Manages employees including interviewing, hiring, training, evaluation, and coaching
Ensures assigned work group members have recorded time and attendance
Oversees on-site technologies
Offers support to other stations as needed
Attends industry related seminars, conferences, etc
Attends periodic business review meetings
Conducts regular communications with assigned customers
Leads and attends periodic business review meetings
Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers
Assists with the annual growth of the assigned accounts and securing new business
Assists in the design of contracts including scope of work development, assumption justification, operational plan development, route development and pricing for new business
Serves as a resource to resolve customer needs including, but not limited to, transportation, shipping, rates for additional services and contract interpretation
Establishes and maintains goals based on Key Performance Indicators (KPI) as prescribed in the client contract
Ensures completion of account reviews
Records all commercial activities in CRM
Other duties as required and assigned
Qualification
Required
Bachelor's degree from a 4 year college or university
Minimum 4 to 7 years related experience and/or training or an equivalent combination of education and training
Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
Must be a licensed broker or proven strong operational experience in brokerage
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Benefits
Access wages early with the Rain financial wellness app.
Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
Health, dental, and vision insurance after 30 days of employment
401k match
Paid maternity and paternity leave
Access to career development, employee resource groups, and mentorship programs
Employee discounts
Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
Free financial wellness programs
Daycare discount program
Opportunities to volunteer and give back to your community
+ more!
Company
GEODIS
Global 3PL, Supply Chain Management, Logistics, Warehousing, Transportation, Freight Forwarding
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike Honious
President & Chief Executive Officer
Recent News
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