Cato Networks · 2 days ago
Customer Success Manager - East Coast
Boston, MA
Full-time
Hybrid
Senior Level
$160K/yr - $200K/yr
5+ years expCato Networks is a pioneering company in cloud networking and security, aiming to become a market leader in a rapidly growing industry. They are seeking a Customer Success Manager to act as a trusted advisor for their top customers, ensuring customer satisfaction and driving adoption of their technology. The role involves building relationships, managing renewals, and orchestrating post-sales efforts to enhance customer success.
Cloud ComputingInformation TechnologyNetwork SecuritySoftware
Responsibilities
Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells
Qualification
Required
5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
Experience and Exposure working with networking or security software solutions
Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
Ability to influence and persuade at all levels and gain a ‘Trusted Advisor' status with key stakeholders
Must be very well organized and able to work effectively in a nimble and fast-paced environment
Effective problem solver, shows ownership and wants to see issues resolved
Comfortable working within a geographically distributed team for a hyper-growth global organization
Must be located in the Northeast United States
Ability to travel up to 25% of the time
Solid technology background, ideally hands-on prior experience on at least a few of the following domains: Routing (static, BGP, EIGRP, etc.), Switching, SD-WAN, Firewalls, Proxy, Secure Web Gateway/CASB/DLP, Identity Management (SSO, SAML, LDAP, etc.), Threat protection mechanisms (IPS, AM, etc.), Load Balancing, Networking protocol analysis (TCP, UDP, IP, ICMP, etc.), WAN, MPLS
Benefits
Health/vision/dental insurance
401(k)
Stock options
Health Savings/Flexible Spending Accounts
Flexible time-off
Paid parental leave
Disability benefits
Company
Cato Networks
Cato Networks is a provider of a SASE platform that enables threat prevention, data protection, and incident detection and response.
1001-5000 employees
H1B Sponsorship
Cato Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Late StageTotal Funding
$1.18BKey Investors
Lightspeed Venture PartnersGreylock
2025-06-30Series G· $409M
2023-09-19Series Unknown· $238M
2021-10-19Series F· $200M
Leadership Team
Shlomo Kramer
Founder & CEO - We Are SASE
Tomer Wald
CFO
Recent News
Security Week
2026-01-08
2026-01-05
Business Insider
2025-12-30
Company data provided by crunchbase