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LTIMindtree · 3 days ago

ServiceNow ITSM Solution Architect

Sunnyvale, CA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

LTIMindtree is a global technology consulting and digital solutions company that partners with over 700 clients to drive digital transformation. They are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of existing AI integrations and prepare ServiceNow for broader AI adoption, focusing on process improvements and enhancing employee productivity.

ConsultingEnterpriseInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Maximize Move works AI Value

Assess current Move works integration within ServiceNow ITSM and identify underutilized capabilities

Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates

Identify opportunities to expand agentic AI use cases across ITSM

Identify knowledge gaps request form gaps and process inefficiencies that limit AI effectiveness

Strategize platform upgrades evaluate new ServiceNow features and create a T306090 day feature adoption plan

Partner with stakeholders to align on roadmap prioritize features and secure organizational buying

Design and solution advanced fulfillerside capabilities leveraging predictive intelligence and Now Assist

Work with development teams to deliver demands projects ensuring compliance with CRB and change management processes

Architect scoped apps for custom workflows where required

Conduct Proof of Concepts POCs demos and training sessions to drive adoption

Partner with other solution architects to define endtoend enterprise solutions

Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes

Qualification

ServiceNow ITSMConversational AIPredictive IntelligenceScoped app developmentStakeholder managementChange managementTrainingEnablementCommunication skills

Required

10 years of experience with ServiceNow ITSM in solutioning design and delivery

Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks

Strong knowledge of Predictive Intelligence Now Assist and scoped app development

Experience in platform upgrades feature roadmaps and adoption planning

Strong stakeholder management communication and change management skills

Ability to conduct POCs training and enablement sessions for both technical and nontechnical teams

Benefits

Comprehensive Medical Plan Covering Medical, Dental, Vision

Short Term and Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidays

Paid Paternity and Maternity Leave

Company

LTIMindtree

Glassdoor3.6

LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.

Founded in 1996

Mumbai, Maharashtra, IND

10001+ employees

https://www.ltimindtree.com

H1B Sponsorship

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