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LTIMindtree · 4 hours ago

ServiceNow HRSD Business Analyst

Sunnyvale, CA

Full-time

Onsite

Senior Level

$90K/yr - $130K/yr

6+ years exp

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models and accelerate innovation. They are seeking a ServiceNow HRSD Business Analyst to gather and analyze requirements, collaborate on designing HRSD solutions, and support ongoing HRSD operations to ensure efficiency and stability.

ConsultingEnterpriseInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

We are seeking a skilled HRSD Business Systems Analyst BSA to partner closely with the ServiceNow HRSD Architect and act as the bridge between HR business stakeholders and It Service Now development teams

The HRSD BSA will gather and analyse requirements collaborate on designing HRSD solutions and ensure successful delivery of HR service management initiatives such as Configurable Workspace Now Assist Case Knowledge Management Employee Center Pro and Workday integrations

In addition to project delivery the BSA will support Business as usual BAU activities including minor enhancements defect fixes incident triage and process improvements to ensure the ongoing stability and efficiency of HRSD services

Collaborate with HR stakeholders People Systems team to elicit document and prioritize requirements for HRSD modules with a focus on Configurable Workspace Now Assist Case Knowledge Management and Employee Center Pro

Identify gaps in current HR processes and recommend solutions leveraging ServiceNow HRSD capabilities

Partner with the ServiceNow HRSD Architect and development teams to design scalable efficient HRSD solutions

Translate business needs into functional specifications user stories acceptance criteria and process flows

Assist in sprint planning backlog grooming and prioritization of stories with HR business stakeholders

Support SIT System Integration Testing and UAT User Acceptance Testing including test case preparation execution and validation for both new functionality and upgrade initiatives

Support design testing and rollout of HR Agent Workspaces Configurable ensuring workflows are client efficient and aligned with HR operational needs Now Assist Implementation

Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations

Support ongoing HRSD operations including minor enhancements defect fixes and incident triage

Monitor and ensure adherence to SLAs for incident resolution and defect turnaround

Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency

Work with teams to support Workday HCM and other HR system integrations

Ensure data accuracy and consistency across HRSD modules and integrated systems

Act as a liaison between HR IT and development teams to ensure alignment on requirements timelines and priorities

Facilitate workshops demos and training sessions as needed to ensure adoption of HRSD solutions

Identify opportunities to enhance HRSD processes tools and agent experiences

Stay updated on ServiceNow HRSD best practices new releases and emerging capabilities relevant to HR fulfillers

Qualification

ServiceNow HRSDHR processesRequirements gatheringWorkday HCMAgile methodologiesAnalytical skillsStakeholder communicationFacilitation skillsProblem-solving skills

Required

6 years of experience as a Business Systems Analyst or similar role preferably in ServiceNow HRSD environments

Strong understanding of HR processes such as HR case resolution knowledge management and Employee Relations

Handson experience with Configurable Workspace Now Assist CaseKnowledge Management and Employee Center Pro

Familiarity with Workday HCM or other HR system integrations

Understanding of ServiceNow platform concepts data model tables workflows and security model

Ability to gather analyze and document business requirements functional specifications user stories and acceptance criteria

Strong analytical and problemsolving skills with attention to detail

Experience supporting BusinessAsUsual BAU operations including defect triage minor enhancements and incident resolution

Experience working in Agile environments including sprint planning backlog management and stakeholder prioritization

Ability to collaborate effectively with HR stakeholders IT teams developers and architects

Strong facilitation skills for workshops demos and training sessions

Excellent written and verbal communication skills with the ability to translate technical concepts to business users and vice versa

Ability to influence and negotiate priorities with multiple stakeholders

Knowledge of ServiceNow upgrade processes and best practices

Preferred

Experience with reporting and analytics within ServiceNow HRSD is a plus

Benefits

Comprehensive Medical Plan Covering Medical, Dental, Vision

Short Term and Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidays

Paid Paternity and Maternity Leave

Company

LTIMindtree

Glassdoor3.6

LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.

Founded in 1996

Mumbai, Maharashtra, IND

10001+ employees

https://www.ltimindtree.com

H1B Sponsorship

LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (2267)