CIBC · 3 weeks ago
Sr. Application Support Engineer
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $140K/yr
3+ years expCIBC Bank USA is building a relationship-oriented bank for the modern world and is seeking a Senior Application Support Engineer. The role involves providing technical guidance on technology projects, coordinating installations and system testing, and leading teams in application configuration and integration while ensuring compliance with regulatory standards.
BankingCredit CardsFinancial Services
No H1B
Responsibilities
Provide technical guidance concerning business implications of technology projects for 20+ applications and create solutions to meet project requirements
Analyze proposed application identity management designs and provide feedback on potential gaps
Partner with US and Enterprise technology and InfoSec teams to support and delivery on assigned efforts throughout the year
Coordinate and/or perform installations, configurations and system testing producing deliverables related to the various projects, and other technology related projects as needed
Research, assessment, and migration of applications
Lead and manage internal and external project teams in configuring applications and connection points; working with development teams to design integration points, such as REST and SOAP calls, for API patterns
Review, plan, test and implement system upgrades and enhancements with internal and external vendor resources
Modify, enhance and/or create solutions to meet business requirements
Review system patches and updates by vendor to ensure minimal system impact
Perform testing of solutions prior to moving to production
Lead and/or coordinate technical research, design, configuration, testing and integration of cross functional, multi-platform application systems
Perform application changes utilizing the change management process
Ensure adherence to all regulatory and information security standards and policies are maintained in all aspects of the application management
Plan and implement certificate creation/renewals as needed
Work closely with key business and technology partners to ensure that business and internal client impact issues are well understood, addressed, and resolved
Utilize Incident and Problem Management to effectively resolve incidents and find root cause
Participate in Major Incidents and Disaster Recovery events completing tasks and collecting evidence
Build strong relationships and partnerships with technical team members, clients, vendors, and peers
Lead discussions, listen and ask the right questions to ensure needs and issues are identified and recommend/implement solutions
Qualification
Required
Minimum of 3 to 5 years of experience in an application support role, 1 to 3 years of business experience in banking
Experience with user provisioning software and managing user provisioning migrations and/or software implementations
Experience with using ITIL Change, Incident and Problem management processes
Coordinating the production support needs
Responsible for documentation such as deficiencies, deviations, application flow diagrams, SCM plans, etc
Problem solving, critical thinking and decision-making skills required
Experience with workflows, forms, and/or reports
Familiarity with cloud technologies such as Azure
Understanding of RBAC, Privileged Access Management, and Privileged Identity Management concepts
Validate and submit responses to requests for information from audits
Embrace and advocate change
Influential, relationship management and networking, inspiring outcomes by sharing expertise
Digitally savvy; innovative, embrace evolving technologies; easily adapt to new tools and trends
Solid collaborator: Support and mentor intermediate engineers
Preferred
File integration experience would be nice to have
Experience with FIS banking applications, including IBS core processing platform, would be a nice to have
Preferred Experience supporting FIS Core or similar application
Preferred Experience supporting core banking application
Preferred Experience supporting banker and teller applications
Preferred Formal Education: Bachelor's Degree or equivalent experience
Benefits
Medical
Dental
Vision
Health Savings Account
Life Insurance
Disability
Other Insurance Plans
Paid Time Off (including Sick Leave, Parental Leave and Vacation)
Holidays
401(k)
Company
CIBC
CIBC is a financial service company that offers business solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.38B2025-09-22Post Ipo Debt· $326.24M
2025-07-09Post Ipo Debt· $750M
2024-10-29Post Ipo Debt· $500M
Leadership Team
Harry Culham
President and CEO | Président et chef de la direction
David Garnier Nova Scotia
Vice President
Recent News
Canada NewsWire
2026-01-11
2026-01-08
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