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The MedElite Group · 2 weeks ago

Travel Consent Coordinator

Hollywood, FL

Full-time

Onsite

New Grad, Entry Level

$20/hr - $25/hr

Infinite Medical P.C. is a nationwide network of advanced practice providers and specialty clinicians committed to delivering high-quality care. They are seeking a Travel Consent Coordinator to support patient enrollment efforts by obtaining consent from patients’ families for Medicare programs while traveling to various skilled nursing facilities.

Business DevelopmentConsultingDocument PreparationMedicalRisk Management

Responsibilities

Place daily outbound calls to patients’ families, NOKs, or responsible parties to explain applicable Medicare programs, benefits, and eligibility

Clearly articulate program goals and patient benefits in a professional and compassionate manner

Obtain and document verbal or written consent in compliance with CMS and company protocols

Accurately document call outcomes and maintain detailed records in designated systems

Meet or exceed a conversion rate goal of ≥60% of successfully connected calls

Conduct follow-up calls as needed when families request additional time or information

Collaborate with clinical and administrative teams to ensure timely enrollment and onboarding

Respond professionally to questions or concerns and escalate complex inquiries appropriately

Participate in required training sessions, audits, and team meetings

Maintain a well-stocked breakroom and common areas, including ordering and managing snacks, coffee, and supplies

Assist with employee onboarding by coordinating name badges and desk assignments

Monitor and assist with employee time and attendance tracking using EMPEON or similar platforms

Act as a liaison between leadership and staff for general office needs or support tasks

Maintain a professional and welcoming office environment for staff, clients, and visitors

Travel to skilled nursing and long-term care facilities as assigned

Coordinate with designated facility contacts to support daily workflows

Assist providers by facilitating consult logistics using a tablet-based system

Ensure patients scheduled for consults are prepared and available

Support operational and clinical coordination as needed (non-clinical duties only)

Maintain professionalism and adaptability in fast-paced, facility-based environments

Qualification

Customer service experienceHealthcare administrationCommunication skillsMicrosoft Office proficiencyGoogle Workspace proficiencyOrganizational skillsMultitaskingTime managementTeam-oriented attitudeAdaptability